Act as the dedicated advocate for our clients, ensuring all their needs are met while championing the learners' success throughout their training journey.
Scope and negotiate accurate project planning, ensuring resource-appropriate teams and time, while providing concise, high-level summaries of project budgets, key financial metrics, and any significant deviations or risks to the C-suite.
Organize, plan, and support the development and delivery of synchronous and asynchronous training events for companies and government clients as they build world-class training and workforce development programs in the AI and data literacy space.
Communicate with the learning and delivery teams to identify deliverable timelines and coordinate team efforts, aligning the needs of the client to the schedules and offerings of the ID and Data Science experts on the team.
Support and collaborate with a team of sales professionals, learning content creators and passionate data professionals to meet workflow and content creation timetables and deliverables.
Communicate across project teams using a variety of project management tools to ensure alignment between requirements and course materials (including ClickUp and Jira)
Maintain clear workload plans for meeting content and delivery timetimeliness across a portfolio of courses.
Craft timely and clear client facing communications, with assistance from a team of instructional designers, that keep learners informed, clients satisfied, and teams on track.
Be a data advocate by analyzing course data and developing easy-to-understand visualizations for clients and team members.
Oversee the delivery of contracts, reviewing details and ensuring change orders when scope shifts.
Be an avid student of our capabilities and translate these into the business needs of your client, including suggesting courses or additional workforce upskilling.
Requirements
A bachelor’s degree, with ideal specializations/certifications in project management, business operations, instructional design, or equivalent expertise.
At least 3-5 years in client-facing program management, account management, client delivery, or project management role managing complex client-facing programs.
Superior written and verbal communication skills.
Experience in a learning or professional development environment is preferred.
Excellent time management and project organization skills.
Comfort with all Google and Microsoft Office applications.
Experience with Learning Management Systems - Thought Industries preferred.
Drive and willingness to learn about Data Literacy, Data Science, Management, & AI, and a passion for making that learning accessible.
Benefits
Competitive salary
Flexible work hours
Professional development budget
Home office setup allowance
Global team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementaccount managementclient deliveryinstructional designdata literacydata scienceAIcourse data analysisvisualization