Laboratory Solution Consultant

Data Innovations LLC

. Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software .

Posted 5/7/2026full-timeRemote • Vermont • 🇺🇸 United StatesMid-LevelSenior💰 $87,246 - $132,598 per yearWebsite

About the role

Key responsibilities & impact

Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software
Provide advanced level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions
Provide customers and Business Partners with appropriate training and education on the company’s product and solutions
Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
Successfully execute project plans through their completion for assigned service implementations
Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position
Act as and provide escalation support for the company’s customer support and sales teams
Ensure customer concerns are proactively communicated to management and team members as appropriate
Document and deliver project status updates to all necessary individuals responsible for the service activity
Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases
Responsible for keeping current on all product releases and enhanced/modified features
Perform demonstrations/presentations of the company’s products and solutions to customers
Actively participate in tradeshows, workshops and educational events as needed
Perform other related duties as assigned.

Requirements

What you’ll need

Minimum Associate’s Degree in Medical Technology or Sciences AND the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician.
Working knowledge and understanding of Laboratory Information Software management/administration, IVD instrument interfacing, and laboratory workflows
Working knowledge of or ability to learn Data Innovations’ products
Excellent interpersonal and presentation skills
Excellent analytical and problem solving skills
Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations
Self-motivation and ability to successfully work independently
Ability to deliver and portray the Company’s solutions in a positive and professional manner
Effective ability to teach and instruct peers and clients
Demonstrated knowledge of and ability to execute upon the principles surrounding project management
Ability to meet travel requirements – up to 20% travel required, which may include travel outside of normal business hours – including evenings and weekends
Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
Must comply with company vaccination policy
Ability to follow DI’s policies and procedures.

Benefits

Comp & perks

DI offers a competitive benefits package including medical, dental, vision, basic life insurance, paid holidays, paid time off, and a 401(k) matching plan.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Laboratory Information Software managementIVD instrument interfacinglaboratory workflowsproject managementData Innovations productsadvanced level supportsoftware solutions implementationcustomer trainingproblem solvinganalytical skills

Soft Skills

interpersonal skillspresentation skillsself-motivationability to work independentlyability to manage multiple prioritieseffective teachingcommunication skillsrelationship managementteam collaborationadaptability

Certifications

Associate’s Degree in Medical TechnologyAccredited Program in Medical Laboratory Technology