Support Engineer I
Data Innovations LLC
full-time
Posted on:
Location Type: Remote
Location: Vermont • United States
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Salary
💰 $40,000 - $56,600 per year
About the role
- Provide high quality, world class technical support to customers
- Handle entry level customer calls and cases
- Escalate complex issues to senior staff or Management
- Develop working knowledge on Data Innovations’ products
- Provide outstanding customer support to Data Innovations’ customers
- Respond to customer requests for support and provide timely resolutions
- Demonstrate excellent customer service skills
- Assist in developing and maintaining internal work instructions
- Manage multiple customer issues simultaneously
- Drive excellence through quality closures of cases
- Document customer interactions, efforts and resolutions
- Escalate issues following department process for rapid resolution
- Participate in rotating shifts for after-hours emergency support
- Professionally answer incoming calls and route them appropriately
Requirements
- Excellent customer service skills
- Ability to communicate and understand technical language
- Strong interpersonal and communications skills
- Problem solving capability
- Collaborative team player
- Ability to prioritize, manage time effectively and multitask
- Must comply with and pass initial background check and drug screening
- Must comply with company vaccination policy
Benefits
- Medical
- Dental
- Vision
- Basic life insurance
- Paid holidays
- Paid time off
- 401(k) matching plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer service skillsinterpersonal skillscommunication skillsproblem solvingcollaborative team playertime managementmultitasking