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Data Innovations LLC

Support Engineer I

Data Innovations LLC

. Provide high quality, world class technical support to customers .

Posted 4/7/2026full-timeRemote • Vermont • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $56,600 per yearWebsite

About the role

Key responsibilities & impact
  • Provide high quality, world class technical support to customers
  • Handle entry level customer calls and cases
  • Escalate complex issues to senior staff or Management
  • Develop working knowledge on Data Innovations’ products
  • Provide outstanding customer support to Data Innovations’ customers
  • Respond to customer requests for support and provide timely resolutions
  • Demonstrate excellent customer service skills
  • Assist in developing and maintaining internal work instructions
  • Manage multiple customer issues simultaneously
  • Drive excellence through quality closures of cases
  • Document customer interactions, efforts and resolutions
  • Escalate issues following department process for rapid resolution
  • Participate in rotating shifts for after-hours emergency support
  • Professionally answer incoming calls and route them appropriately

Requirements

What you’ll need
  • Excellent customer service skills
  • Ability to communicate and understand technical language
  • Strong interpersonal and communications skills
  • Problem solving capability
  • Collaborative team player
  • Ability to prioritize, manage time effectively and multitask
  • Must comply with and pass initial background check and drug screening
  • Must comply with company vaccination policy

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Basic life insurance
  • Paid holidays
  • Paid time off
  • 401(k) matching plan

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
customer service skillsinterpersonal skillscommunication skillsproblem solvingcollaborative team playertime managementmultitasking