Data-Core Systems Inc.

Data Engineer

• Design, develop, and execute enterprise CRM data migration solutions using KingswaySoft and Microsoft SQL Server Integration Services (SSIS).
• Perform data extraction from legacy SQL databases and other source systems.
• Develop ETL processes for transforming, cleansing, validating, and loading data into Microsoft Dynamics CRM/365.
• Analyze source system data structures and map data elements to Dynamics CRM entities and relationships.
• Develop and optimize SQL queries, stored procedures, views, and SSIS packages.
• Migrate both structured and unstructured data, including images, attachments, and correspondences.
• Support Dynamics CRM development activities related to integrations, plugins, workflows, and customizations.
• Conduct data quality assessments and remediation activities.
• Troubleshoot migration and performance issues across development, test, and production environments.
• Collaborate with business analysts, solution architects, developers, and project managers during implementation activities.
• Support mock migrations, validation testing, reconciliation, and production cutover activities.
• Document migration architecture, mappings, transformation logic, and operational procedures.
• Ensure compliance with organizational security and data governance standards.

Senior MS Dynamics CRM Data Migration Developer

• Work closely with clients to understand their business requirements and translate them into a comprehensive SAP Convergent Mediation solution design.
• Analyze the client's existing systems, processes, and data flows to identify areas for improvement and integration with SAP Convergent Mediation.
• Configure and implement SAP Convergent Mediation based on the client's requirements. This includes setting up mediation processes, defining mediation rules, configuring data transformation and enrichment, and integrating with other systems within the client's landscape.
• In some cases, customization and development may be required to address specific client needs or to enhance the functionality of SAP Convergent Mediation.
• Design and develop custom components or extensions using SAP Convergent Mediation's development tools and programming languages.
• Provide training sessions to the client's end-users, administrators, and support teams to ensure they understand how to operate and maintain the SAP Convergent Mediation solution.
• Document the implemented solution, including configuration details, processes, and troubleshooting guides.

SAP Convergent Mediation Consultant

• Assist in developing and executing data migration solutions using KingswaySoft and Microsoft SQL Server Integration Services (SSIS).
• Support data extraction, transformation, cleansing, and loading activities for Dynamics CRM/365 implementations.
• Develop and maintain SQL queries, stored procedures, and SSIS packages.
• Participate in data mapping, reconciliation, and validation activities.
• Assist with migration of structured and unstructured data, including attachments and correspondence records.
• Support testing, defect resolution, and production deployment activities.
• Collaborate with senior developers, business analysts, and project teams.
• Help troubleshoot data migration and integration issues.
• Prepare technical documentation and migration support materials.

Junior CRM Data Migration Developer

Customer Success Manager

• Study and understand the client's current, plus desired, Microsoft CE application, configurations, and technologies.
• Coordinate changes and designs to the CBOS and UBOS, plus the client's other technologies, ensuring they meet the client's needs and follow standards and policies.
• Architect and build a roadmap for delivery.
• Assign work and manage and mentor a team of CRM and full-stack developers.
• Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
• Advise the client's leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent the client in meetings and reports with stakeholders.
• Raise concerns and potential issues to the client's leadership with sufficient detail for decision-making.
• Architect and develop Microsoft CE customizations and configurations to meet the client's functionality needs.
• Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
• Act as an expert for Data Migration to Microsoft CRM.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the client.
• Adhere to and follow all clients' standards, policies, and procedures.
• Perform tasks and other duties as related to this position and role, and assigned by the client.

Customer Relationship Management Lead

• Assist with defining functional and technical requirements related to mapping field/entry data from multiple source systems into the Microsoft CE CRM system.
• Work closely with, and be a member of, the team led by the Technical Architect, to understand business requirements, design effective solutions, and ensure user adoption.
• Conduct a comprehensive business analysis to understand customer service processes and requirements.
• Design functional solutions leveraging Dynamics 365 CE capabilities, integrating with Contact Center applications and self-service portals.
• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
• Configure Dynamics 365 CE applications to meet specific business requirements, with a particular emphasis on configuration, by the technical lead and developers.
• Support definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, back-office systems (e.g., ERP), and payment gateways.
• Ensure seamless functional integration and data flow across systems.
• Support, develop, and deliver training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
• Promote user adoption through effective change management and support.
• Provide ongoing functional support and optimization for Dynamics 365 CE solutions.
• Manage functional aspects of large-scale projects, including requirement gathering, solution design, and testing.

Customer Relationship Management – Functional Lead

• Design, develop, and enhance custom SAP applications using ABAP, OData, SAP Fiori/UI5, and SAP S/4HANA extensibility frameworks.
• Develop objects across the SAP landscape, including WRICEF (reports, interfaces, conversions, enhancements, forms), ensuring alignment with clean-core and upgrade-safe principles.
• Develop integrations and connectivity between SAP Charm and ServiceNow for change management.
• Support full-stack development for SAP Fiori applications, including UI5 front-end, backend logic, OData service modeling, and performance optimization.
• Build an SAP Fiori app that can be deployed on a Zebra Handheld inventory scanning device and be integrated with SAP S/4 HANA in real time.
• Debug, troubleshoot, and optimize existing ABAP code, integrations, BRIM/SOM processes, and related applications for performance and reliability.
• Participate in design and technical specification creation, code reviews, transport management, and adherence to SAP development standards.
• Integrate SAP with ServiceNow and other external systems via REST/SOAP APIs, JSON/XML structures, SAP Web Services, RFCs, and ServiceNow MID Server communications.
• Configure, support, and maintain RFC, web service, authentication protocols (OAuth2, Basic Auth, SSL Certificates), and external system communication.
• Develop and enhance solutions in SAP CRM Web UI / CRM_UI, including GENIL/BOL programming and One Order framework enhancements.
• Collaborate with functional teams (FI/CO, MM, BRIM/SOM/CI/CC) to translate business requirements into scalable technical solutions.

SAP ABAP – Fiori Consultant

Backend Engineer

• Participate and effectively contribute to the design, development, and implementation of complex applications
• Provide technical expertise and systems design for individual initiatives
• Design, implement, and maintain workflows for Optical Character Recognition (OCR) and image processing
• Develop scalable backend services in Python using Fast API
• Integrate with third-party OCR engines through REST APIs
• Implement preprocessing techniques and quality improvement measures
• Contribute to improving OCR accuracy by utilizing feedback from manual reviews
• Design data models and storage solutions for OCR results using PostgreSQL
• Build message-driven services using Azure Service Bus for asynchronous processing
• Deploy and operate services on Azure, including AKS
• Containerize applications using Podman and support CI/CD pipelines
• Develop and maintain React-based web applications for internal and client-facing tools
• Implement responsive User Interface components using JavaScript / React
• Collaborate closely with backend services to integrate OCR functionality into the UI
• Mentor junior engineers and help raise overall engineering standards

Senior Python Full Stack Engineer

• Perform Functional Analyst duties for the planning and requirement gathering phases of this project
• Facilitate meetings with business leaders to elicit As-Is process flows, requirements, and other pertinent information required to reengineer business processes into UBOS
• Conduct reviews and comparisons of current business processes with the best practices, to determine where business process or system changes are necessary
• Anticipate the direction of the client business areas and recommend new processes or opportunities that will support the UBOS objectives
• Translate business requirements into detailed Service Blueprints, Business Process Flow diagram, Agile Features, and User Stories and support development of technical specifications and solutions
• Enter and track in Azure Development Operations (ADO) Blueprints, Process Flows, Features, User Stories, and related documentation
• Exhibit experience visually modeling the information obtained during elicitation meetings
• Conduct feasibility studies and analyze existing systems to identify areas for improvement
• Identify and define KPIs including business rules, ownership, data sources and optimal visualization
• Stay up-to-date with industry trends and emerging technologies to drive innovation
• Work closely with development teams to ensure the successful implementation of solutions
• Complete projects consistent with Client and PMO guidelines
• Develop and execute Scenarios, Scripts, and test plans to ensure solutions meet business requirements
• Support training, end-users, and stakeholders
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Client
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients
• Lead and participate in project team activities for system work efforts related to enterprise systems

Customer Relationship Management – Functional Analyst

Software Engineer

• Leads a CE & Power Pages Design & Development team as a hands-on Sr. Portal Developer.
• Configure, develop, and thoroughly test self-service portals with the Power Pages system based on the user stories created as part of an Agile Backlog process.
• Work closely with, and be a key member of, a small CE CRM & Portal team led by the CE CRM Architect to design and implement the CE CRM & CE Portal solutions with seamless response time.
• Understand the business requirements, design effective solutions, and ensure user adoption.
• Support the definition of the requirements and lead the design and implementation efforts for a team of developers reporting to this position for integrating Dynamics 365 CE with Natural Language IVR, Contact Center applications, self-service portals, SAP S/4 HANA, payment gateways and other aspects as defined in the system design.
• Ensure the seamless operational integration and data flow across systems, to provide a seamless best-in-class experience for internal and external customers.
• Promote user adoption, through effective change management and support.
• Support the development of training programs for end-users, ensuring effective use of Power Pages and Dynamics 365 CE solutions, and the smooth transition for the operations team and customers using these applications.
• Provide knowledge transfer to other team members to ensure complete understanding of the overall solution across the technical team.
• Provide ongoing technical support and optimization for Power Pages, ensuring best in class performance.
• Identify and implement improvements to enhance system operability and user experience.
• Design technical solutions that leverage Power Pages and Dynamics 365 CE capabilities, integrating with Contact Center applications and self-service portals.
• Collaborate with Functional Leads, Project Managers, and other stakeholders to ensure successful project delivery.
• With support from Functional Lead, manage technical aspects of large-scale projects, including requirement gathering, solution design, and testing.
• Configure and lead a small team of developers (2-8) to configure Dynamics 365 CE applications Power Pages to meet specific business requirements.
• Work with technical teams outside of the CE CRM / Dynamics areas to ensure customizations and integrations are aligned with functional and technical needs.
• Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, client Standards, and client Software Development Lifecycle documentation.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.