Customer Relationship Management – Functional Analyst
Data-Core Systems Inc.
contract
Posted on:
Location Type: Hybrid
Location: Middletown • Pennsylvania • United States
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About the role
- Perform Functional Analyst duties for the planning and requirement gathering phases of this project
- Facilitate meetings with business leaders to elicit As-Is process flows, requirements, and other pertinent information required to reengineer business processes into UBOS
- Conduct reviews and comparisons of current business processes with the best practices, to determine where business process or system changes are necessary
- Anticipate the direction of the client business areas and recommend new processes or opportunities that will support the UBOS objectives
- Translate business requirements into detailed Service Blueprints, Business Process Flow diagram, Agile Features, and User Stories and support development of technical specifications and solutions
- Enter and track in Azure Development Operations (ADO) Blueprints, Process Flows, Features, User Stories, and related documentation
- Exhibit experience visually modeling the information obtained during elicitation meetings
- Conduct feasibility studies and analyze existing systems to identify areas for improvement
- Identify and define KPIs including business rules, ownership, data sources and optimal visualization
- Stay up-to-date with industry trends and emerging technologies to drive innovation
- Work closely with development teams to ensure the successful implementation of solutions
- Complete projects consistent with Client and PMO guidelines
- Develop and execute Scenarios, Scripts, and test plans to ensure solutions meet business requirements
- Support training, end-users, and stakeholders
- Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Client
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients
- Lead and participate in project team activities for system work efforts related to enterprise systems
Requirements
- Minimum of 3 years of experience as a Functional Analyst or Technical Analyst in a technology-driven environment
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field or additional experience as determined suitable by the client
- Strong understanding of software development lifecycle (SDLC) and agile methodologies
- Proficiency in business analysis tools and techniques
- Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
- Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma)
- Familiarity with project management tools (e.g., MS Project) is a plus.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisfunctional analysistechnical specificationsservice blueprintsbusiness process flowagile featuresuser storiesdata analysisvisual modelingKPI identification
Soft Skills
communicationinterpersonal skillscollaborationproblem-solvingleadershipfacilitationrelationship buildinginnovationdocumentationtraining support