Customer Relationship Management – Functional Analyst

Data-Core Systems Inc.

CRM Functional Analyst involved in design and implementation of applications in a consulting role. Collaborate with business leaders and development teams to transform client processes and improve technology solutions.

Posted 4/14/2026contractMiddletown • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureSDLCSQL

About the role

Key responsibilities & impact

Perform Functional Analyst duties for the planning and requirement gathering phases of this project
Facilitate meetings with business leaders to elicit As-Is process flows, requirements, and other pertinent information required to reengineer business processes into UBOS
Conduct reviews and comparisons of current business processes with the best practices, to determine where business process or system changes are necessary
Anticipate the direction of the client business areas and recommend new processes or opportunities that will support the UBOS objectives
Translate business requirements into detailed Service Blueprints, Business Process Flow diagram, Agile Features, and User Stories and support development of technical specifications and solutions
Enter and track in Azure Development Operations (ADO) Blueprints, Process Flows, Features, User Stories, and related documentation
Exhibit experience visually modeling the information obtained during elicitation meetings
Conduct feasibility studies and analyze existing systems to identify areas for improvement
Identify and define KPIs including business rules, ownership, data sources and optimal visualization
Stay up-to-date with industry trends and emerging technologies to drive innovation
Work closely with development teams to ensure the successful implementation of solutions
Complete projects consistent with Client and PMO guidelines
Develop and execute Scenarios, Scripts, and test plans to ensure solutions meet business requirements
Support training, end-users, and stakeholders
Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Client
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients
Lead and participate in project team activities for system work efforts related to enterprise systems

Requirements

What you’ll need

Minimum of 3 years of experience as a Functional Analyst or Technical Analyst in a technology-driven environment
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field or additional experience as determined suitable by the client
Strong understanding of software development lifecycle (SDLC) and agile methodologies
Proficiency in business analysis tools and techniques
Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma)
Familiarity with project management tools (e.g., MS Project) is a plus.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisfunctional analysistechnical specificationsservice blueprintsbusiness process flowagile featuresuser storiesdata analysisvisual modelingKPI identification

Soft Skills

communicationinterpersonal skillscollaborationproblem-solvingleadershipfacilitationrelationship buildinginnovationdocumentationtraining support