CRM Developer
Data-Core Systems Inc.
contract
Posted on:
Location Type: Hybrid
Location: Middletown • Pennsylvania • United States
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About the role
- Configure and develop the client’s Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
- Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
- Work closely with and be a member of a team led as assigned by the client to implement solutions as defined.
- Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
- Ensure the seamless integration, best-in-class performance, and efficient data flow across systems.
- Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
- Promote user adoption through effective change management and support.
- Provide ongoing support and optimization for Dynamics 365 CE solutions.
- Identify and implement improvements to enhance system functionality and user experience.
- Configure Dynamics 365 CE applications to meet specific business requirements.
- Configure Dynamics 365 Customer Service functionality, including Channels, Workstreams, Unified Routing, etc., for Omnichannel features.
- Work with technical teams to ensure customizations and integrations are aligned with functional needs.
- Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, client Standards, and client Software Development Lifecycle documentation.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to and follow all client standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
Requirements
- 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
- 3+ experience configuring Dynamics 365 Customer Service functionality, including Omnichannel, Unified Routing, PCF, etc.
- 7+ years of .Net experience writing plug-in code for Dynamics CE.
- 3+ years of REACT experience.
- 3+ years of Power Automate experience.
- 2+ years of PowerBI experience.
- Deep understanding of Dynamics 365 CE capabilities, including Dynamics 365 Customer Service, including customization, configuration, and user management.
- Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
- Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high-volume contact centers.
- Requires hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
- Familiarity with Agile development methodologies.
- Proficient in the Microsoft Office 365 suite of business software, including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
Benefits
- Equal opportunity employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Dynamics 365 CEDynamics 365 Customer Service.NetREACTPower AutomatePowerBICustomizationConfigurationIntegrationAgile development methodologies
Soft Skills
CollaborationChange managementUser adoptionProject managementCommunicationProblem-solvingIndependenceRelationship buildingTraining developmentOptimization