Associate IT Services Engineer

Data Analysis Incorporated

On-site IT Services Associate supporting employees at DAI, a global business technology and services company. Troubleshooting devices, maintaining workplace technology, and assisting with collaboration tools.

Posted 8/10/2026full-timeLos Angeles • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing technical support for Windows and macOS environments, along with experience in managing Active Directory and collaboration tools like Microsoft 365 and Zoom. Strong customer service skills and the ability to document IT processes effectively are essential.

Highest-signal resume keywords

Technical SupportWindows And macOS TroubleshootingActive Directory ManagementMicrosoft 365 ProficiencyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingWindowsMacOSActive DirectoryEndpoint SecurityNetworking BasicsIT Asset ManagementDocumentationIT Service Management

Soft Skills

Customer ServiceCommunicationProblem-SolvingAttention To DetailAdaptability

Tools & Technologies

ZoomMicrosoft 365Jira Service ManagementEndpoint CentralMDM Solutions

Certifications & Qualifications

CompTIA A+CompTIA Security+CompTIA Network+Microsoft Fundamentals

Industry Keywords

IT SupportWorkplace ServicesTechnical SupportCollaboration ToolsDevice Lifecycle Management

Tech Stack

Tools & technologies

ITSMMacOS

About the role

Key responsibilities & impact

Assist employees with in-person and remote technical support, troubleshooting hardware, software, and connectivity issues
Help deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals
Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management
Assist in managing Active Directory, Endpoint Central, and MDM solutions under supervision
Document IT processes, troubleshooting steps, and end-user support guides
Maintain IT asset inventory and track device lifecycle

Requirements

What you’ll need

Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
0-2 years of experience in IT support, workplace services, or a related field; internships or coursework may be considered
CompTIA A+, Security+, or Network+ preferred but not required
Microsoft Fundamentals certifications (e.g., MS-900, MD-100)
Basic troubleshooting skills for Windows and macOS environments
Familiarity with Active Directory, Microsoft 365, and collaboration tools like Zoom
Understanding of networking basics and endpoint security best practices
Exposure to IT service management platforms such as Jira Service Management is a plus
Strong customer service and communication skills
Ability to explain technical issues in a simple and clear manner
Eagerness to learn and adapt in a fast-paced environment
Attention to detail and problem-solving mindset
Must be able to perform the essential job duties
Ability to sit for extended periods, hear the telephone, enter data on a computer, and potentially lift up to 10 pounds

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Data Analysis Incorporated Website LinkedIn All Job Openings 501 - 1000 employees 💼 Consulting 🏥 Healthcare 🛡️ Insurance Consulting
Healthcare
Insurance Data Analysis Incorporated is a parent company of a diverse group of private firms specializing in equity investment services and data-driven customer communications for the Healthcare, Insurance, and Financial Services industries. With over 60 years of experience, DAI utilizes its expertise in managing and leveraging data to focus on institutional equity markets, digital investment news, research, and customer experience solutions. DAI provides strategic direction and oversight to its subsidiaries while offering shared services like administration, finance, and human resources. Associate IT Services Engineer Job not on LinkedIn 🔥 2 minutes ago 🏢 Los Angeles – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 👷🏻‍♀️ Engineer 🦅 H1B Visa Sponsor ITSM MacOS Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assist employees with in-person and remote technical support, troubleshooting hardware, software, and connectivity issues
Help deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals
Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management
Assist in managing Active Directory, Endpoint Central, and MDM solutions under supervision
Document IT processes, troubleshooting steps, and end-user support guides
Maintain IT asset inventory and track device lifecycle 🎯 Requirements
Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
0-2 years of experience in IT support, workplace services, or a related field; internships or coursework may be considered
CompTIA A+, Security+, or Network+ preferred but not required
Microsoft Fundamentals certifications (e.g., MS-900, MD-100)
Basic troubleshooting skills for Windows and macOS environments
Familiarity with Active Directory, Microsoft 365, and collaboration tools like Zoom
Understanding of networking basics and endpoint security best practices
Exposure to IT service management platforms such as Jira Service Management is a plus
Strong customer service and communication skills
Ability to explain technical issues in a simple and clear manner
Eagerness to learn and adapt in a fast-paced environment
Attention to detail and problem-solving mindset
Must be able to perform the essential job duties
Ability to sit for extended periods, hear the telephone, enter data on a computer, and potentially lift up to 10 pounds Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Electrical Signal Integrity Engineer 🕒 July 23 Snap Inc. 5001 - 10000 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Electrical Signal Integrity Engineer for Spectacles team at Snap Inc. Focusing on simulations and hardware design for cutting-edge augmented reality products. 🏢 Los Angeles – Onsite 💵 $157k - $235k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer Stationary Engineer 🕒 July 22 Grifols 10,000+ employees 🏥 Healthcare 🏭 Manufacturing 🧬 Biotechnology Website LinkedIn All Job Openings Stationary Engineer operating and maintaining utility equipment/systems for Grifols, a global healthcare company. Responsibilities include ensuring efficient operations and troubleshooting utilities in manufacturing facilities. 🏢 Los Angeles – Onsite 💵 $30 - $35 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer 🦅 H1B Visa Sponsor Structural Project Engineer 🕒 July 22 IMEG 1001 - 5000 🏥 Healthcare 🏗️ Construction 📦 Logistics Website LinkedIn All Job Openings Structural Project Engineer leading design efforts for building structural systems at IMEG. Collaborating with multidisciplinary teams and overseeing projects through their lifecycle in Los Angeles, CA. 🏢 Los Angeles – Onsite 💵 $85k - $110k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 👷🏻‍♀️ Engineer 🦅 H1B Visa Sponsor Systems Development Engineer 5 – Creative Compute, Storage 🕒 June 28 Netflix 10,000+ employees 📱 Media 👥 B2C Website LinkedIn All Job Openings Senior Systems Development Engineer for high-performance storage systems at Netflix. Responsible for design, automation, and reliability of storage platforms in a global environment. 🏢 Los Angeles – Onsite 💵 $340k - $490k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer Terraform V&V Engineer 🕒 May 20 Cubic Corporation 5001 - 10000 🚗 Transport 🎖️ Defense Website LinkedIn All Job Openings V&V Engineer applying engineering principles to develop test plans and conduct system testing for Cubic's technology in transportation. Collaborating with program and customer teams to ensure successful project execution. 🏢 Los Angeles – Onsite 💵 $69.4k - $95.4k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer 🦅 H1B Visa Sponsor View More Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs