Engineer

• Act as an escalation point for IT Services Engineers, providing advanced troubleshooting and resolution of hardware, software, and network issues
• Serve as a liaison to assigned departments or locations, ensuring IT needs are met, gathering feedback, and implementing improvements
• Lead and manage IT-related projects (e.g., new technology rollouts, process automation, system upgrades, efficiency improvements)
• Deploy, configure, and maintain Windows and macOS workstations, printers, peripherals, and collaboration tools
• Support and optimize enterprise tools such as Microsoft 365, Active Directory, Endpoint Central, Jira Service Management, and Zoom
• Analyze and improve IT service delivery, recommending and implementing process improvements
• Assist with IT asset lifecycle management and documentation of systems, processes, and best practices

Senior IT Services Engineer

Field Services Engineer

Operating Engineer

IT Services Engineer

Responsible Engineer – Component