Enterprise Customer Success Manager

DAT Freight & Analytics

Enterprise Customer Success Manager focused on retention and growth for DAT's strategic enterprise clients. Collaborating with sales teams and providing extensive customer support in a SaaS environment.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $82,000 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise-level client relationships and driving measurable business outcomes through data-driven insights. Proficient in designing and delivering tailored training programs while collaborating cross-functionally to advocate for customer needs.

Highest-signal resume keywords

Customer Success ManagementEnterprise Account ManagementData AnalysisSaaS ExperienceLogistics Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementWorkflow AnalysisBusiness Metrics OptimizationTraining Program DesignAnalytical Skills

Soft Skills

Exceptional Communication SkillsSelf-MotivatedCollaborative TeamworkStrategic Advisory

Tools & Technologies

CRM SystemsCustomer Success PlatformsData Analysis Tools

Industry Keywords

Enterprise AccountsSaaS OrganizationsSupply ChainLogistics

About the role

Key responsibilities & impact

Own retention, expansion, and growth metrics for a portfolio of high-value enterprise accounts, driving measurable outcomes in customer satisfaction and revenue growth.
Serve as the primary post-sales consultant, conducting comprehensive workflow analyses to optimize how customers leverage DAT products and services within their operations.
Partner closely with Enterprise Sales teams as a key member of the deal team, providing technical expertise and customer insights throughout the sales process.
Design and deliver value-focused training programs and onboarding experiences tailored to enterprise customer needs and use cases.
Proactively identify expansion opportunities by analyzing customer usage patterns, business challenges, and growth trajectories.
Build and maintain executive-level relationships with key stakeholders at assigned accounts, serving as their strategic advisor on DAT solutions.
Collaborate cross-functionally with Product, Engineering, and Support teams to advocate for customer needs and drive product improvements.
Contribute to the development of customer success best practices, playbooks, and success metrics that can be scaled across the organization.

Requirements

What you’ll need

Bachelor's degree required, with preference for business, logistics, or technology focus.
5-7 years of experience in customer success, account management, or consultative sales roles within SaaS organizations.
Proven track record of managing enterprise-level client relationships and driving measurable business outcomes.
Experience working with complex, multi-stakeholder customer environments and navigating enterprise decision-making processes.
Logistics or supply chain industry experience strongly preferred.
Exceptional verbal and written communication skills with ability to present to C-level executives.
Strong analytical mindset with experience using data to drive customer insights and business recommendations.
Self-motivated individual contributor who thrives in ambiguous, fast-paced environments.
Demonstrated ability to work collaboratively within cross-functional deal teams.
Proficiency with CRM systems, customer success platforms, and data analysis tools.
Willingness to travel up to 25% for customer meetings and industry events.

Benefits

Comp & perks

Medical, Dental, Vision, Life, and AD&D insurance
Parental Leave
Up to 20 days of paid time off starting in year one
An additional 10 holidays of paid time off per calendar year
401k matching (immediately vested)
Employee Stock Purchase Plan
Short- and Long-term disability sick leave
Flexible Spending Accounts
Health Savings Accounts
Employee Assistance Program
Additional programs - Employee Referral, Internal Recognition, and Wellness
Free TriMet transit pass (Beaverton Office)
Competitive salary and benefits package
Work on impactful projects in a cutting-edge environment
Collaborative and supportive team culture
Opportunity to make a real difference in the trucking industry
Employee Resource Groups