Enterprise Carrier Success Manager

DAT Freight & Analytics

Enterprise Customer Success Manager managing customer engagement and product usage for DAT's large carrier customers. Collaborating with sales and proactive issue resolution in a fast-paced role.

Posted 5/14/2026full-timeRemote • Oregon • 🇺🇸 United StatesJunior💰 $31 - $43 per hourWebsite

About the role

Key responsibilities & impact

Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption.
Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs.
Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success.
Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. Solving for compliance and receivables for current enterprise customers.
Proactively identifies upsell and cross-sell opportunities across the account base while also identifying at-risk accounts before they reach cancellation.
Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

Requirements

What you’ll need

1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role.
Strong interpersonal and communication skills with a customer-first mentality.
Excellent problem-solving and multitasking abilities.
Ability to travel up to 10%
Highly organized and able to manage several initiatives simultaneously.
Bachelor’s degree preferred.

Benefits

Comp & perks

Medical, Dental, Vision, Life, and AD&D insurance
Parental Leave
Up to 20 days of paid time off starting in year one
An additional 10 holidays of paid time off per calendar year
401k matching (immediately vested)
Employee Stock Purchase Plan
Short- and Long-term disability sick leave
Flexible Spending Accounts
Health Savings Accounts
Employee Assistance Program
Additional programs - Employee Referral, Internal Recognition, and Wellness
Free TriMet transit pass (Beaverton Office)
Competitive salary and benefits package
Work on impactful projects in a cutting-edge environment
Collaborative and supportive team culture
Opportunity to make a real difference in the trucking industry
Employee Resource Groups

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillscommunication skillsproblem-solvingmultitaskingorganizational skillscustomer-first mentality

Certifications

Bachelor’s degree