DAT Freight & Analytics

Key Account Manager

DAT Freight & Analytics

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $54,000 - $72,000 per year

Job Level

Mid-LevelSenior

About the role

  • Manage a designated portfolio of 150 to 200 high-value accounts.
  • Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell).
  • Proactively monitor and report on key account performance metrics, ensuring client satisfaction and achieving revenue targets.
  • Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments (e.g., invoice questions, downgrades, cancellations).
  • Act as a strategic consultant to customers, leveraging in-depth market knowledge of the full truckload marketplace to prescribe complex, multi-product SaaS and data solutions that address their most pressing operational and financial challenges.
  • Partner with Product, Marketing, Legal, and Finance teams to secure resources, negotiate favorable national contracts, and champion customer needs, ensuring a superior end-to-end customer experience.
  • Utilize and maintain Salesforce as the system of record for all account intelligence, pipeline management, and strategic initiatives, ensuring a high level of data integrity and sales process rigor.

Requirements

  • Bachelor's Degree is required.
  • Minimum of 3+ years of professional experience in Key Account Management, Sales, or a related commercial role.
  • 3+ years of experience in transportation/logistics or within the SaaS (Software as a Service) industry serving the transportation sector is required.
  • Demonstrated ability to manage a large portfolio of accounts while achieving retention and growth targets.
  • Exceptional skills in building and maintaining strong client relationships, including C-suite and primary decision-makers.
  • Strong analytical skills for reviewing product usage, adoption data, and key performance indicators (KPIs).
  • Proficiency with CRM software (e.g., Salesforce) and experience tracking deal stages, forecasts, and renewal activities.
  • Excellent communication, presentation, and negotiation skills.
Benefits
  • Medical, Dental, Vision, Life, and AD&D insurance
  • Parental Leave
  • Flexible Time Off (FTO) program
  • An additional 10 holidays of paid time off per calendar year
  • 401k matching (immediately vested)
  • Employee Stock Purchase Plan
  • Short- and Long-term disability sick leave
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Employee Assistance Program
  • Additional programs - Employee Referral, Internal Recognition, and Wellness
  • Free TriMet transit pass (Beaverton Office)
  • Competitive salary and benefits package
  • Work on impactful projects in a cutting-edge environment
  • Collaborative and supportive team culture
  • Opportunity to make a real difference in the trucking industry
  • Employee Resource Groups

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Key Account ManagementSalesAnalytical skillsPortfolio managementSaaSData solutionsPerformance metricsUpsellCross-sellCustomer issue resolution
Soft skills
Client relationship buildingCommunication skillsPresentation skillsNegotiation skillsStrategic consultingProblem-solvingCollaborationCustomer satisfaction focusInterpersonal skillsOrganizational skills
Certifications
Bachelor's Degree