Senior Process and Project Analyst – Customer Service

Dasa

Senior Analyst responsible for structuring and overseeing projects at Dasa, Brazil's largest healthcare network. Collaborating with diverse teams and ensuring project success.

Posted 4/20/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Structure projects from diagnosis through implementation.
Develop schedules, action plans and define milestones.
Lead kickoff, alignment and follow-up meetings.
Map and manage stakeholders.
Identify risks and propose mitigation plans.
Ensure formal documentation of decisions, assumptions and dependencies.
Monitor project success indicators.
Act as an interface with areas such as Operations, Product, CRM, Technology and Business Units.
Design pilots and support solution rollouts.
Support consolidation of executive reporting for leadership.
Operate with a continuous improvement and operational efficiency mindset.

Requirements

What you’ll need

Bachelor's degree completed.
Proven experience leading large/structuring projects.
Experience managing multidisciplinary stakeholders.
Experience creating schedules and action plans.
Analytical capability to identify risks and impacts.
Experience with executive reporting.
Advanced Excel and PowerPoint skills.
Strong organization and prioritization skills.
Clear, structured and concise communication.
Experience with management tools (Planner, Monday, Jira, etc.).
Experience with operational metrics (SLA, AHT, productivity, etc.).
**Preferred**
Previous experience in healthcare companies.
Experience in customer service operations (Call Center / NAC).
Knowledge of project management methodologies (PMBOK, Agile, Hybrid).
Project Management certification (PMP, CAPM or similar).
Process mapping experience.

Benefits

Comp & perks

Food: Meal allowance / Food voucher or on-site cafeteria (depending on location).
Health: Health insurance and life insurance.
Development: Dasa University, Development and Career Cycle, Technology/PMAX academies and the Dasa "Crescer" program.
Other: Transportation voucher and performance bonus (PPR).
💰 Exclusive to Dasa – Health Program based on 5 pillars:
Spiritual: yoga;
Physical: TotalPass, primary care clinic, discounts on exams and vaccines;
Intellectual: Dasa University;
Relational: UAU benefits club and SESC benefits;
Emotional: Telepsychology.
*Benefits may vary depending on the job location and brand.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementschedulingrisk identificationanalytical capabilityexecutive reportingprocess mappingproject management methodologiesoperational metrics

Soft Skills

organizationprioritizationcommunicationstakeholder managementcontinuous improvementoperational efficiency

Certifications

PMPCAPM