Dasa

Senior Digital Product Analyst – Text-Assisted Channels

Dasa

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Drive the evolution of Dasa's digital customer service product via WhatsApp and chatbot.
  • Own the vision, strategy, and execution of the WhatsApp/Chatbot customer service product.
  • Define and evolve the product vision and customer service roadmap.
  • Serve as the link between business, operations, technology, data, and customer experience.
  • Prioritize requests based on impact to issue resolution, customer experience, operational efficiency, and technical feasibility.
  • Lead continuous discovery to understand the pain points of customers and agents.
  • Work closely with engineering, data, UX, operations teams, and technology partners.
  • Ensure efficient integration between chatbot, handoff to human agents, and core systems.
  • Define, monitor, and evolve relevant product metrics.
  • Ensure compliance with information security requirements, LGPD (Brazilian General Data Protection Law), scalability, and observability.

Requirements

  • Proven experience as a Product Manager / Product Owner in digital products.
  • Experience with digital service products such as WhatsApp, chatbots, cognitive AI, or messaging platforms.
  • Strong results orientation, focus on operational efficiency, and ability to generate business value.
  • Analytical capability to define metrics, monitor indicators, and make data-driven decisions.
  • Excellent communication skills and ability to align technical, business, and operations stakeholders.
  • Experience with agile methods, continuous discovery, backlog management, and experimentation.
  • Nice-to-haves: prior experience with Twilio, WhatsApp Business API, and chatbot/AI platforms; experience in high-volume service environments; experience in healthcare or large-scale companies; knowledge of API integrations and solution architecture.
Benefits
  • Meal support: meal allowance / food voucher or on-site cafeteria (depending on location);
  • Health care: health insurance and life insurance;
  • Career development: Universidade Dasa, Development and Career Cycle, Technology/PMAX academies, and the Crescer program within Dasa;
  • Other: transportation allowance and performance bonus (PPR).
  • Health program based on five pillars: Spiritual: yoga; Physical: TotalPass, primary care clinic, discounts on exams and vaccines; Intellectual: Universidade Dasa; Relational: UAU perks club and SESC benefits; Emotional: telepsychology.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementProduct OwnershipDigital Service ProductsChatbotsCognitive AIData AnalysisAgile MethodsBacklog ManagementAPI IntegrationsSolution Architecture
Soft Skills
Results OrientationOperational EfficiencyAnalytical CapabilityCommunication SkillsStakeholder Alignment