Growth Specialist

Darwin Seguros

Especialista em Growth na Darwin Seguros, responsável por estruturar e executar o plano de crescimento da área com foco na jornada de atendimento a corretores.

Posted 7/14/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSenior💰 R$0 - R$20,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing operating models for broker services, with a strong focus on automation, CRM, and AI tools. Capable of defining KPIs and performance analysis to drive data-driven decision-making and enhance the commercial journey.

Highest-signal resume keywords

Insurance Market KnowledgeCRM Tools ExperienceWorkflow AutomationData-Driven Decision MakingPerformance Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI DevelopmentAutomation ImplementationAI Tools EvaluationSales Cycle UnderstandingConversion Funnel Monitoring

Soft Skills

Analytical MindsetProactive ApproachAutonomous Work StyleCommercial Drive

Tools & Technologies

CRM SoftwareAutomation ToolsAI Solutions

Industry Keywords

Broker Distribution ModelCommercial JourneyService Journey StructuringPerformance ReportingEmerging Technologies Evaluation

About the role

Key responsibilities & impact

Design and implement the operating model for the area, defining segmentation, prioritization criteria, and the cadence of service for brokers.
Structure the end-to-end service journey, balancing maximum automation with preservation of the human relationship with brokers.
Identify, evaluate and implement automation, CRM, and AI tools applied to the commercial journey across all stages of the broker's journey.
Define and monitor area KPIs: quote conversion rate, productivity per broker, broker NPS, portfolio churn, and average ticket size.
Establish performance analysis and reporting routines for Executive Leadership, with clear, measurable action plans.
Collaborate with Product, IT, and Marketing to continuously evolve the platform and the value proposition for the digital broker.
Continuously map and evaluate emerging technologies for strategic incorporation into operations.

Requirements

What you’ll need

Knowledge of the insurance market and the commercial journey via brokers; understands the distribution model, sales cycle, and segment-specific nuances.
Experience with CRM tools, workflow automation, and AI applied to sales or customer service (able to evaluate, procure, and manage technology solutions).
Strong analytical mindset: builds KPIs, monitors conversion funnels, and makes data-driven decisions.
Proactive and autonomous profile: comfortable building operations from scratch, with an owner mindset and a strong commercial drive.

Benefits

Comp & perks

Health insurance
Dental insurance
Employee discount program
Life insurance
Birthday day off
Wellhub
Flexible working hours