Darwin AI

AI Prompting & Automation Executive – Junior/Semi Senior

Darwin AI

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Job Level

Senior

About the role

  • Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch.
  • Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
  • Build and configure AI assistants using internal tools, based on client needs and business logic.
  • Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
  • Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
  • Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
  • Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks.
  • Provide initial training and resources to help clients test and understand their AI agent.

Requirements

  • Proven experience in Customer Experience, Onboarding, or Technical Support roles.
  • Ability to analyze client needs and translate them into technical configurations.
  • Experience creating and managing JSONs, and understanding of structured logic flows.
  • Familiarity with automation tools like Zapier is a plus.
  • Strong organizational skills, with the ability to manage multiple onboarding projects in parallel.
  • Team player who can collaborate across departments and adapt to dynamic environments.
  • A strong passion for technology, innovation, and artificial intelligence.
  • Excellent verbal and written communication skills, with a proactive, client-first attitude.
Benefits
  • Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
  • OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
  • Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
  • Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboarding processAI assistantsJSONstructured logic flows
Soft Skills
organizational skillscollaborationadaptabilitycommunicationclient-first attitude