Sales Operations Manager

Darktrace

Sales Operations Manager leading teams, customer lifecycle operations, and data-driven strategy at Darktrace, an AI-driven cybersecurity company. Driving operational excellence, compliance, and cross-functional partnerships.

Posted 8/5/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and innovating tools and systems while driving strategic plans aligned with organizational goals. Leverages data for transformative strategies and fosters collaboration across teams to enhance customer satisfaction and loyalty.

Highest-signal resume keywords

Expert In Designing Tools And SystemsData-Driven Strategy DevelopmentCustomer Lifecycle ManagementCompliance And Risk Strategy ExpertiseTeam Development And Empowerment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic PlanningData AnalysisProblem SolvingTechnical ProficiencyPerformance Management

Soft Skills

CollaborationCreativityIndependenceAdaptabilityLeadership

Industry Keywords

Customer SatisfactionOrganizational PoliciesEnablement ProgramsBusiness UnderstandingPartnership Building

About the role

Key responsibilities & impact

Lead and manage an immediate team, overseeing hiring, compensation contributions, objective setting, and performance management
Work independently with minimal oversight, driving team success while aligning with organizational priorities
Solve immediate problems creatively and effectively, offering solutions and guidance on complex issues
Demonstrate a comprehensive understanding of the broader business and build a strong professional network
Design, implement, and innovate tools and systems while setting a high standard of technical excellence
Use data to lead transformative strategies and provide data-driven insights across the organization
Facilitate collaboration across multiple functions, driving innovation and fostering long-term partnerships
Develop and execute complex strategic plans aligned with organizational goals
Manage the entire customer lifecycle with a focus on driving customer satisfaction and loyalty
Influence organizational policies through compliance and risk strategies
Create robust enablement programs and foster adaptability
Build an environment of empowerment and continuous team development

Requirements

What you’ll need

Expert in designing and innovating tools and systems while setting technical standards
Leverages data to innovate and lead organizational strategies
Drives collaboration across teams and builds impactful partnerships
Crafts and executes strategic plans aligned with high-level goals
Manages the customer lifecycle with a focus on satisfaction and loyalty
Expert in compliance and risk strategies influencing organizational policies
Creates a culture of adaptability with robust enablement programs
Builds an environment of empowerment and continuous team development
Skilled and experienced first-level line manager
Ability to work independently with minimal oversight
Ability to solve complex problems creatively and effectively
Comprehensive understanding of the broader business
Technical proficiency in tools and systems
Ability to use data for transformative strategies and data-driven insights

Benefits

Comp & perks

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance
Discount Life insurance
Commuter benefits
401(k)
Employee Assistance Program
Investment in skills, learning and opportunities
Equal Opportunity Employer
Reasonable accommodations for qualified individuals with disabilities