Technical Success Manager

Darktrace

Technical Success Manager enhancing adoption of cybersecurity technology at Darktrace. Building relationships with clients and guiding them through the platform for optimal use and outcomes.

Posted 7/28/2026full-timeLos Angeles • California, Colorado, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer adoption and retention in enterprise cybersecurity and SaaS environments, with a strong ability to translate technical concepts into actionable insights for diverse stakeholders.

Highest-signal resume keywords

Customer Success ManagementEnterprise CybersecurityTechnical Value RealizationStakeholder ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementCloud EnvironmentsSaaS AdoptionHealth ScoringAdoption AnalyticsThreat DetectionIncident ResponseSecurity OperationsIntegration PlanningMitigation Planning

Soft Skills

CommunicationPresentationCollaborationEngagementRelationship Building

Tools & Technologies

Customer Success PlatformsHealth Scoring ToolsAdoption Analytics Tools

Industry Keywords

NetworkingSOC WorkflowsTechnical BlockersCustomer Health ImprovementRenewal Governance

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
Create practical technical success plans that help customers adopt the platform, reduce risk, and realize measurable value.
Identify high-value use cases that make the platform part of everyday security operations.
Use product usage, engagement, and health indicators to spot adoption gaps, underutilization, and retention risks early.
Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Requirements

What you’ll need

3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
You know how to drive adoption, retention, technical value realization, and customer health improvement.
You can translate complex technical concepts into clear, practical guidance for customers and internal teams.
You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Benefits

Comp & perks

Health insurance
Professional development opportunities