Technical Success Manager

Darktrace

Technical Success Manager at Darktrace helping customers embed cybersecurity technology for operational impact. Collaborating with security teams to enhance platform adoption and address technical challenges.

Posted 7/28/2026full-timeMilan • 🇮🇹 ItalyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within technical environments, focusing on driving adoption, retention, and measurable value realization. Proficient in translating complex technical concepts for diverse stakeholders while fostering strong relationships with security and IT teams.

Highest-signal resume keywords

Customer Success ManagementEnterprise Cybersecurity KnowledgeTechnical Value RealizationStakeholder ManagementSecurity Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Success PlanningAdoption AnalyticsHealth ScoringThreat DetectionIncident ResponseSaaS UnderstandingNetworking KnowledgeCloud InfrastructureIntegration Challenge MitigationTechnical Concept Translation

Soft Skills

Strong CommunicationPresentation SkillsCross-Functional CollaborationStakeholder EngagementRelationship Building

Tools & Technologies

Customer Success PlatformsQBRsAccount Strategy ToolsEngagement IndicatorsOperational Gap Analysis

Industry Keywords

CybersecuritySOC WorkflowsTechnical Account ManagementCustomer Health ImprovementRetention Risks

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
Identify high-value use cases that make the platform part of everyday security operations.
Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Requirements

What you’ll need

3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
Know how to drive adoption, retention, technical value realisation, and customer health improvement.
Can translate complex technical concepts into clear, practical guidance for customers and internal teams.
Confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Benefits

Comp & perks

Four weeks holiday + all public holidays
Additional day off for your birthday
Accident, death & disability insurance
Meal vouchers
Employee Assistance Program