Customer Success Manager

Darktrace

Customer Success Manager managing 30-40 Darktrace accounts and driving renewals. Collaborating with various teams to ensure customer satisfaction and maximizing utility of Darktrace solutions.

Posted 5/15/2026full-timeFlorida, North Carolina, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Managing a variety of named accounts across global customer base
Driving adoption and outcomes leading to renewals, expansion, and advocacy
Conducting business reviews with client executive leadership and health checks
Presenting and demonstrating Darktrace cyber threat defense solutions
Identifying and nurturing upsell and cross-sell opportunities
Ensuring customers are set up for success and facilitating renewal

Requirements

What you’ll need

2-4 years of work experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service or Consulting
Strong communication and presentation skills
Familiarity with enterprise networking technology (preferred, not required)
Strong time management skills
Foundational understanding of cybersecurity concepts

Benefits

Comp & perks

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance
Discount Life insurance
Commuter benefits
401(k)
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessProject ManagementBusiness DevelopmentTechnical Account ManagementClient ServiceConsultingcybersecurity conceptsenterprise networking technology

Soft Skills

communication skillspresentation skillstime managementrelationship management