Enterprise Customer Success Manager

Darktrace

Customer Success Manager managing named accounts across global customer base for Darktrace’s AI cybersecurity solutions. Driving adoption, renewals, and customer satisfaction while collaborating with various teams.

Posted 5/8/2026full-timeLos Angeles • California, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Managing a variety of named accounts across our global customer base.
Responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts.
Identify, nurture, and negotiate upsell and cross-sell opportunities.
Analyze customer engagement levels to assess risk and execute action plans to progress account health.
Manage customer escalations to resolution, leveraging cross-functional teams within the business.
Mentor developing Customer Success Managers on the team.

Requirements

What you’ll need

A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
Strong time management skills, self-motivation, and the ability to work effectively as part of a team.

Benefits

Comp & perks

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance
Discount Life insurance
Commuter benefits
401(k)
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessProject ManagementBusiness DevelopmentTechnical Account ManagementClient ServiceConsultingCybersecurity conceptsEnterprise networking technology

Soft Skills

Communication skillsPresentation skillsTime managementSelf-motivationTeamworkMentoring