MSSP Partner Operations Manager

Darktrace

. Qualify new MSSP partner applications and manage onboarding readiness, including contracts, certifications, enablement, and documentation.

Posted 5/7/2026full-timeNew York City • Massachusetts, New York, North Carolina, Texas • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Qualify new MSSP partner applications and manage onboarding readiness, including contracts, certifications, enablement, and documentation.
Activate partners in required systems once onboarding requirements are met.
Manage the ongoing operational progression of MSSP partners post‑activation, ensuring continued compliance with program requirements.
Track partner status, milestones, and gaps that impact revenue activation and scale.
Own the redesign and execution of the MSSP Quote‑to‑Cash process by mapping workflows, identifying bottlenecks, and defining scalable solutions.
Partner with Finance, Sales Ops, Partner Ops, and Salesforce teams to implement and maintain improvements.
Act as the primary intake owner for MSSP partner deals, ensuring accurate pricing, packaging, approvals, and documentation through booking.
Provide hands‑on support on provisioning, escalations and subscription changes to reduce rework, cycle time, and Finance.
Maintain operational reporting on partner readiness, training completion, pipeline, and bookings performance.
Surface trends and friction points to support process improvements and leadership decision‑making.

Requirements

What you’ll need

7+ years of experience in Rev Ops, Sales Ops, Partner Ops, Order Ops, or Deal Desk roles with direct ownership of operational execution.
Direct experience supporting MSP/MSSP models, with a strong understanding of MSSP sales mechanics and partner motions.
Expertise in MSSP Quote‑to‑Cash workflows and Salesforce CRM, with admin‑level exposure and experience coordinating system changes across Finance and Ops teams.
Proven ability to drive cross‑functional initiatives, create urgency without formal authority, and manage stakeholders through complex operational dependencies.
High‑ownership, execution‑first operator who is detail‑obsessed, highly organized, comfortable engaging Finance, and relentless about process hygiene and follow‑through.

Benefits

Comp & perks

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance
Discount Life insurance
Commuter benefits
401(k)
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Rev OpsSales OpsPartner OpsOrder OpsDeal DeskMSSP Quote-to-Cash workflowsSalesforce CRMoperational executionprocess improvementspipeline management

Soft Skills

cross-functional initiativesstakeholder managementdetail-orientedhighly organizedprocess hygieneexecution-first mindsetcreating urgencyproblem-solvingcommunicationleadership