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Customer Success Engineer
DarktraceCustomer Success Engineer providing technical product solutions and supporting adoption of Darktrace's cybersecurity platform. Collaborating with various stakeholders to ensure customer needs are met in a hybrid role.
Posted 5/7/2026full-timeDallas • Illinois, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $95,000 per yearWebsite
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityGoogle Cloud Platform
About the role
Key responsibilities & impact- Act as a Darktrace and security expert and consultant to customers.
- Develop and maintain excellent, hands-on knowledge of the Darktrace solution.
- Conduct deployment discovery and architecture design reviews for existing customers.
- Work towards and maintain relevant Darktrace certifications.
- Provide consultative guidance to customers on cybersecurity priorities.
- Document and utilize the values statements and needs of Darktrace customers.
- Maintain organized and timely documentation, account administration, and updates of internal systems.
- Be mentored by and in turn provide mentorship to members of the CSE team.
Requirements
What you’ll need- 2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
- Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
- Experience within the cyber security industry preferred
- Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
- Confident, polished communicator with a proven ability to build lasting, critical business relationships.
Benefits
Comp & perks- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Pet insurance
- Discount Life insurance
- Commuter benefits
- 401(k)
- Employee Assistance Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cybersecuritycloud networkingEmail SecurityIncident ResponseCloud Security ArchitectureDarktrace solutionarchitecture designdeployment discoveryaccount administrationdocumentation
Soft Skills
communicationmentorshipconsultative guidancerelationship buildingorganizationtimeliness
Certifications
Darktrace certifications