Customer Success Engineer

Darktrace

Customer Success Engineer providing technical product solutions and supporting adoption of Darktrace's cybersecurity platform. Collaborating with various stakeholders to ensure customer needs are met in a hybrid role.

Posted 5/7/2026full-timeDallas • Illinois, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud Platform

About the role

Key responsibilities & impact

Act as a Darktrace and security expert and consultant to customers.
Develop and maintain excellent, hands-on knowledge of the Darktrace solution.
Conduct deployment discovery and architecture design reviews for existing customers.
Work towards and maintain relevant Darktrace certifications.
Provide consultative guidance to customers on cybersecurity priorities.
Document and utilize the values statements and needs of Darktrace customers.
Maintain organized and timely documentation, account administration, and updates of internal systems.
Be mentored by and in turn provide mentorship to members of the CSE team.

Requirements

What you’ll need

2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
Experience within the cyber security industry preferred
Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
Confident, polished communicator with a proven ability to build lasting, critical business relationships.

Benefits

Comp & perks

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance
Discount Life insurance
Commuter benefits
401(k)
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cybersecuritycloud networkingEmail SecurityIncident ResponseCloud Security ArchitectureDarktrace solutionarchitecture designdeployment discoveryaccount administrationdocumentation

Soft Skills

communicationmentorshipconsultative guidancerelationship buildingorganizationtimeliness

Certifications

Darktrace certifications