Renewals Director

Darktrace

Renewals Director driving retention and growth for key accounts at Darktrace. Leading high-value negotiations and collaborating across departments to enhance customer engagement.

Posted 4/23/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $145,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own and execute renewals for a portfolio of strategic and enterprise KEY ACCOUNTS within the AMS region, driving retention, expansion, and long‑term customer value
Lead complex, high‑value renewal negotiations, balancing customer outcomes with commercial and revenue goals
Carry an individual quota, including Renewal Bookings (ATR Renewal Rate) and Expansion Bookings, defined engagement metrics
Proactively identify renewal risks and expansion opportunities, applying renewal uplift strategies to maximize outcomes
Partner cross‑functionally with Sales, Customer Success, Finance, Legal, and executive stakeholders to align on renewal strategy and deal structure
Establish and own operational objectives across a broad scope of responsibility, influencing company‑wide outcomes
Make independent, high‑impact decisions that directly affect short‑term business results and renewal performance
Build and leverage strong internal partnerships, influencing cross‑functional stakeholders without formal authority
Stay current on industry trends, best practices, and the competitive landscape, applying insights to enhance renewal strategies and customer value

Requirements

What you’ll need

8–10 years of relevant experience in renewals, customer success, account management, or other client‑facing roles
At least 2 years of direct experience managing renewals for KEY, STRATEGIC, or ENTERPRISE accounts
Demonstrated deep expertise in renewals or a closely related domain, with success managing complex, high‑value customer engagements
Exceptional communication and presentation skills, with the ability to engage and influence senior‑level stakeholders
Strong ability to prioritize, manage time autonomously, and succeed in a cross‑functional, fast‑paced environment
Proven problem‑solving mindset with adaptability in dynamic business conditions
Demonstrated business acumen, connecting individual execution to broader organizational goals
Familiarity with enterprise networking technologies (preferred) and a foundational understanding of cybersecurity concepts and solutions.

Benefits

Comp & perks

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance
Discount Life insurance
Commuter benefits
401(k)
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

renewals managementcustomer successaccount managementnegotiationengagement metricsrenewal uplift strategiesbusiness acumenenterprise networking technologiescybersecurity concepts

Soft Skills

communication skillspresentation skillsinfluencing skillstime managementproblem-solvingadaptabilityprioritizationcross-functional collaboration