Customer Success Engineer
Darktrace
full-time
Posted on:
Location Type: Remote
Location: Indonesia
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About the role
- Act as a Darktrace and security expert and consultant to customers.
- Develop and maintain excellent, hands-on knowledge of the Darktrace solution.
- Conduct deployment discovery and architecture design reviews for existing customers.
- Work towards and maintain relevant Darktrace certifications.
- Provide consultative guidance to customers on cybersecurity priorities and initiatives.
- Work with customers to learn their priorities and map to technical solutions.
- Document and utilize the values statements and needs of Darktrace customers.
- Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and internal teams.
- Maintain organized documentation, account administration, and updates of internal systems.
- Mentor and provide mentorship to members of the CSE team on areas of expertise.
Requirements
- 2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
- Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
- Experience within the cyber security industry preferred
- Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
- Confident, polished communicator with a proven ability to build lasting, critical business relationships.
Benefits
- Health insurance
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cybersecuritycloud networkingEmail SecurityIncident ResponseCloud Security ArchitectureDarktrace solutionarchitecture designdeployment discoveryaccount administrationdocumentation
Soft Skills
communicationrelationship buildingmentorshipconsultative guidanceorganizational skillsteam collaborationcustomer engagementproblem-solvingprioritizationrespectful interaction
Certifications
Darktrace certifications