Account Executive, Retention – Digital Products

Darkroom

Account Executive for retention marketing and digital products at Darkroom. Owning new business revenue and expanding existing client relationships with a focus on retention and digital services.

Posted 7/20/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in full-cycle sales processes, including sourcing, closing, and upselling within the retention and digital marketing sectors. Proficient in building and maintaining partner ecosystems and leveraging industry knowledge to drive revenue growth.

Highest-signal resume keywords

Full-Cycle Sales ExperienceRetention/Lifecycle Marketing ExpertiseHubSpot ProficiencyNetwork-Building SkillsCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Closing New-Business DealsUpselling and Cross-SellingPerformance Data AnalysisProposal DevelopmentPricing Strategy

Soft Skills

Polished CommunicationSelf-Directed OperationProactive Organization

Tools & Technologies

HubSpotNotionGoogle WorkspaceSlack

Industry Keywords

MarTechSaaSSEOCROAI-Search

About the role

Key responsibilities & impact

Primary - Source and close new business in your vertical
Own a quarterly new-business number for retention and digital products.
Build and work a partner ecosystem - Klaviyo, Shopify Plus, retention and CRO tech, AI-search and SEO platforms - as a durable referral engine along with a vertical focus defined during your first 30 days (subscription products, fashion, etc).
Represent Darkroom at industry events and conferences in your vertical (K:BOS, BrightonSEO / MozCon, CXL Live, MAICON, emerging GEO/AEO events, Shoptalk, eTail), and build the local/in-market relationships that surface deals.
Develop and pursue a named target ('whale') list of brands that fit your services.
Field and close inbound that arrives in your vertical.
Lead the full commercial process: scoping, pricing, proposal, and close.
Work with our marketing team to understand inbound strategy across content creators, seo, and other deal sources.
Primary - Own the upsell & cross-sell motion
Run a standing weekly expansion meeting with the Managing Directors of your departments and Will Margaritis (SVP, Strategy), where you work the client base for upsell and cross-sell opportunities and drive the flagged deals to close.
The MDs surface the opportunity from delivery insight; Will clears account health and capacity; you own the commercial motion and the close.
Proactively identify expansion through client conversations, performance data, and account signals - you are the person the account team calls when an opportunity emerges.
Secondary - Vertical fluency and onboarding
Maintain deep, current command of Darkroom's retention and digital service catalog and the platforms behind it.
Be present on onboarding calls for new clients in your vertical to establish the expansion relationship from day one.
Maintain clean pipeline documentation in HubSpot and Notion (Sourced By, Closed By, Origination, deal stages) - comp is calculated off these fields.

Requirements

What you’ll need

5+ years in a full-cycle Account Executive or equivalent sales role with a documented closing track record. Agency, MarTech, or SaaS experience strongly preferred.
Closer DNA. You have carried a quota and closed new-business and expansion deals. You are energized by revenue outcomes, and you source your own pipeline rather than waiting for leads.
Vertical credibility. You can speak fluently about retention/lifecycle marketing, SEO and the shift to AI-search / GEO, CRO, and web builds - enough to earn a technical buyer's trust.
Network-builder. You know how to turn partners and conferences into a durable pipeline, not one-off business cards.
Commercially instinctive. When you hear 'we're rebuilding our site next year,' you are already scoping the deal.
Self-directed operator. Highly organized, proactive, fast-moving. You do not need to be managed into motion.
Tool-proficient. HubSpot (or equivalent CRM), Notion, Google Workspace, Slack; comfortable reading performance data and dashboards.
Polished communicator. Fluent English, strong video presence, comfortable presenting to founders and CMOs of growth-stage DTC brands.

Benefits

Comp & perks

Unlimited PTO + US holidays: Rebooting is part of the work. Take the time you need to stay sharp.
Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.
Health & Wellness: Company-sponsored medical, dental, and vision coverage.
Finances, growth, and retirement: Darkroom offers a robust 401(k) program with company match and profit-sharing opportunities to help you save and grow as the company grows.
Parental Leave: Flexible parental leave to support new parents during this important transition.
Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
Compensation Structure: Base salary plus uncapped commission on new-business, upsell, cross-sell, and inbound revenue, with accelerators that reward self-sourced pipeline (partnerships, events, and outbound relationships pay a higher origination bracket than inbound). Full mechanics shared during the interview process.