Retention Associate

Darkroom

Retention Associate developing email and SMS marketing strategies for DTC brands. Collaborating with clients and design team to enhance customer retention and loyalty.

Posted 7/2/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Work directly with a Retention Marketing Manager to execute data-driven email and SMS strategies for our DTC/e-commerce clients.
On a daily basis, you will execute tasks for clients including writing, proofing, and scheduling email and SMS campaigns.
You’ll work directly with clients to manage the revision and approval process of their emails and SMS messages
On a monthly basis, you’ll develop creative campaign concepts for your client's retention marketing calendars.
You’ll work directly with our in-house design team to develop the design approach, ensuring the design vision for campaigns and flows comes to live, and managing the revision and approval process for client emails.
You’ll produce the copy for your campaign concepts and work directly with the client to gain approval on briefs before sending them to our in-house designers.
Driven and enjoy coming to the team and clients with new retention marketing ideas.
Execute automation/flow logic set-up, pop-up builds, and app integrations.

Requirements

What you’ll need

2-4 years of work experience in digital marketing, copywriting, growth marketing, e-commerce, etc.
Past experience working at an agency or working with multiple clients in a fast-paced environment.
Experience working with Klaviyo or similar email service providers.
Enthusiastic, passionate, and creative; thrives on thinking outside of the box to create new best-in-class customer experiences.
Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes technical ideas to a wide variety of people and groups at any level.

Benefits

Comp & perks

Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.
Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include Brazil and Spain.
Parental Leave: Flexible parental leave to support new parents during this important transition.
Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Digital MarketingGrowth MarketingCampaign ManagementAutomation SetupFlow Logic Setup

Soft Skills

Excellent CommunicationCreative ThinkingCollaborationPresentation Skills