Darest

IT Support

• Install, configure, and commission IT equipment.
• Diagnose and resolve hardware and software incidents.
• Perform preventive and corrective maintenance operations.
• Document interventions, procedures, and technical solutions.
• Maintain and update incident management and tracking tools (ITSM).
• Support and advise users professionally and with a pedagogical approach.
• Contribute to the continuous improvement of support processes.

IT Support Technician

Systems Engineer

• Microsoft 365 security & governance
• Microsoft Purview administration
• Implementation: DLP, sensitivity labels, auto-labeling, retention policies
• Data governance and protection
• Securing Microsoft 365
• Participation in security and compliance audits
• Microsoft 365 migrations
• Exchange Online migration
• Teams / SharePoint / OneDrive migrations
• DNS management, SPF, DKIM, DMARC
• Use of tools: BitTitan MigrationWiz, ShareGate, native Microsoft tools
• User support and post-migration assistance
• Microsoft 365 & systems administration
• Administration: Entra ID, Intune, Exchange Online, Teams, SharePoint Online, Defender for Office 365, Conditional Access & MFA
• Windows Server / AD / GPO administration
• VMware / Hyper-V
• Level 2/3 support

Systems Engineer – Microsoft 365

Consultant

• Lead AI workshops for clients' executive committees.
• Design and deliver tailored AI training programs.
• Develop and structure concrete, high-value business use cases.
• Support pre-sales activities and prepare commercial proposals.
• Contribute to the design and industrialization of Darest's AI offering.
• Produce educational materials, editorial content and public presentations.

IT Support Technician

Systems Engineer – Microsoft 365

Senior Consultant, AI