Junior Service Desk Analyst

Darede

Service Desk Analyst role at Darede, is the first contact for customer issues. Requires basic AWS and OS knowledge, with communication skills, for troubleshooting and support.

Posted 4/28/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

AWSCloudITSMLinux

About the role

Key responsibilities & impact

Handle and triage tickets via ITSM.
Ensure adherence to the first-response SLA.
Provide support to customers via telephone, ITSM, and email.
Monitor customers' environments at the AWS level.
Document events and incidents within tickets.
Escalate incidents to specialized teams.
Alert on-call personnel when necessary.
Open, log, track, and close tickets via ITSM.
Perform first-level troubleshooting by following documented procedures and FAQs.

Requirements

What you’ll need

Basic knowledge of AWS.
Basic knowledge of operating systems (Windows and Linux).
Ability to work well in a team.
Good communication skills.
Work schedule: 12x36 shift from 18:00 to 06:00.
Degree in Information Technology or related field (in progress or completed).
AWS Certified Cloud Practitioner (preferred).

Benefits

Comp & perks

Meal allowance
Food voucher
Home office allowance (for remote positions)
Life insurance (Prudential)
Childcare (as per CLT)
Support for parents of children with special needs
Birthday gift voucher
Education voucher
Cultural voucher
Birthday day off
TotalPass
Annual bonus
Health insurance (SulAmérica)
Dental insurance
"Refer & Earn" employee referral program
Partnerships with educational institutions
Reimbursement for certifications on the AWS learning path

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AWSoperating systemsWindowsLinuxfirst-level troubleshootingITSMticket management

Soft Skills

teamworkcommunication

Certifications

AWS Certified Cloud Practitioner