Implementation PMO Manager

Daniels Health

Implementation PMO Manager leading implementation teams and processes for new customer or business implementations. Collaborating with multiple stakeholders to ensure high-quality, on-time deliveries.

Posted 5/19/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $108,905 - $140,677 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage, coach, and support a team of Implementation Project Managers.
Assign implementation projects based on capacity, complexity, customer needs, and team skill sets.
Provide guidance on project planning, stakeholder communication, escalation management, and issue resolution.
Conduct regular one-on-ones, performance reviews, and development planning for direct reports.
Build team consistency around project management expectations, documentation, and customer readiness.
Own and maintain the standard implementation methodology from kickoff through launch or transition to steady state.
Develop and improve implementation playbooks, project plans, checklists, templates, status reports, risk logs, and readiness criteria.
Ensure consistent use of project governance, milestone tracking, escalation paths, and change control processes.
Identify process gaps and implement improvements that reduce delays, rework, customer friction, and internal confusion.
Partner with cross-functional teams to clarify handoffs, roles, responsibilities, and implementation dependencies.
Oversee the implementation portfolio and monitor project health, milestones, risks, and resource constraints.
Provide Senior leadership teams with regular reporting on project status, capacity, risks, launch readiness, and key implementation metrics.
Establish standards for project documentation and ensure implementation records are complete and accurate.
Lead portfolio review meetings, risk reviews, and implementation readiness checkpoints.
Partner with Sales, Account Management, Operations, Product, Technology, Training, Client Success, and other internal teams to support implementation success.
Ensure customer expectations, scope, timelines, and operational requirements are clearly understood and translated into implementation plans.
Facilitate alignment between internal stakeholders and customer-facing teams.
Support issue resolution across departments when implementation risks or delays arise.
Promote a smooth handoff from sales or contracting into implementation and from implementation into ongoing support.
Track implementation trends, recurring risks, bottlenecks, and lessons learned.
Recommend and implement improvements to tools, processes, reporting, and team workflows.
Support adoption of project management best practices across the implementation function.
Create scalable processes that support growth, consistency, and customer satisfaction.
Gather feedback from customers and internal stakeholders to improve the implementation experience.

Requirements

What you’ll need

Experience managing implementations, onboarding, client delivery, operations, or project management functions.
Prior people management or team leadership experience.
Strong project management skills, including planning, risk management, dependency tracking, status reporting, and issue resolution.
Experience developing or improving business processes, templates, workflows, or governance standards.
Strong communication skills with the ability to influence cross-functional teams.
Ability to manage multiple priorities in a deadline-driven environment.
Strong analytical and problem-solving skills.
Proficiency with project management, collaboration, and reporting tools.
Experience managing customer-facing or new business implementation teams.
Experience leading or supporting a PMO function.
Familiarity with implementation methodologies, change management, process mapping, or operational readiness.
Experience building dashboards, scorecards, capacity models, or portfolio reporting.
PMP, CAPM, Six Sigma, Agile, Scrum, or related certification.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Daniels Health Website LinkedIn All Job Openings 501 - 1000 employees Founded 1999 ⚕️ Healthcare Insurance 📋 Compliance Healthcare Insurance
Sustainability
Compliance Daniels Health is a company that specializes in providing medical waste disposal solutions. With over 20 years of experience, Daniels Health is an industry leader in sustainable container design and robotic washing technology, focusing on safety, infection control, and environmental sustainability in healthcare settings. Their comprehensive waste management services include disposal solutions for medical waste, sharps, chemotherapy, pharmaceutical waste, and hazardous substances. Serving a wide range of healthcare facilities, from small clinics to large hospitals, Daniels Health is committed to minimizing risk, enhancing safety, streamlining processes, and ensuring compliance with regulations while promoting environmental sustainability. Implementation PMO Manager 🔥 1 hour ago 🏢🏡 Chicago – Hybrid 💵 $108.9k - $140.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage, coach, and support a team of Implementation Project Managers.
Assign implementation projects based on capacity, complexity, customer needs, and team skill sets.
Provide guidance on project planning, stakeholder communication, escalation management, and issue resolution.
Conduct regular one-on-ones, performance reviews, and development planning for direct reports.
Build team consistency around project management expectations, documentation, and customer readiness.
Own and maintain the standard implementation methodology from kickoff through launch or transition to steady state.
Develop and improve implementation playbooks, project plans, checklists, templates, status reports, risk logs, and readiness criteria.
Ensure consistent use of project governance, milestone tracking, escalation paths, and change control processes.
Identify process gaps and implement improvements that reduce delays, rework, customer friction, and internal confusion.
Partner with cross-functional teams to clarify handoffs, roles, responsibilities, and implementation dependencies.
Oversee the implementation portfolio and monitor project health, milestones, risks, and resource constraints.
Provide Senior leadership teams with regular reporting on project status, capacity, risks, launch readiness, and key implementation metrics.
Establish standards for project documentation and ensure implementation records are complete and accurate.
Lead portfolio review meetings, risk reviews, and implementation readiness checkpoints.
Partner with Sales, Account Management, Operations, Product, Technology, Training, Client Success, and other internal teams to support implementation success.
Ensure customer expectations, scope, timelines, and operational requirements are clearly understood and translated into implementation plans.
Facilitate alignment between internal stakeholders and customer-facing teams.
Support issue resolution across departments when implementation risks or delays arise.
Promote a smooth handoff from sales or contracting into implementation and from implementation into ongoing support.
Track implementation trends, recurring risks, bottlenecks, and lessons learned.
Recommend and implement improvements to tools, processes, reporting, and team workflows.
Support adoption of project management best practices across the implementation function.
Create scalable processes that support growth, consistency, and customer satisfaction.
Gather feedback from customers and internal stakeholders to improve the implementation experience. 🎯 Requirements
Experience managing implementations, onboarding, client delivery, operations, or project management functions.
Prior people management or team leadership experience.
Strong project management skills, including planning, risk management, dependency tracking, status reporting, and issue resolution.
Experience developing or improving business processes, templates, workflows, or governance standards.
Strong communication skills with the ability to influence cross-functional teams.
Ability to manage multiple priorities in a deadline-driven environment.
Strong analytical and problem-solving skills.
Proficiency with project management, collaboration, and reporting tools.
Experience managing customer-facing or new business implementation teams.
Experience leading or supporting a PMO function.
Familiarity with implementation methodologies, change management, process mapping, or operational readiness.
Experience building dashboards, scorecards, capacity models, or portfolio reporting.
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Hard Skills & Tools

project managementrisk managementdependency trackingstatus reportingissue resolutionbusiness process improvementprocess mappingoperational readinessdashboard buildingportfolio reporting

Soft Skills

team leadershipcommunicationanalytical skillsproblem-solvinginfluencingprioritizationcoachingguidancestakeholder managementcustomer satisfaction

Certifications

PMPCAPMSix SigmaAgileScrum