Dane Street

Group Health Customer Service Representative

Dane Street

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $15 - $19 per hour

Job Level

Junior

About the role

  • Handling Receipt of New Cases:
  • Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS.
  • Work with client on any information missing pertinent to processing claim.
  • Sort, organize and create medical document listing - if required by client, and in line with specific special handling.
  • Oversight of Cases:
  • Monitor, process and track cases to ensure we meet deadlines.
  • Assignment of Cases:
  • Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements.
  • Ensure that the assigned physician has no conflict of interest with the case assignments
  • Client Interaction:
  • Update clients frequently on cases in progress.
  • May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
  • Ensure proper documentation for specified cases is provided to the client.

Requirements

  • A minimum of 1 year of experience working in an administrative or clerical role in a business office environment is required.
  • Experience working in a healthcare (medical office, insurance claims, etc.) environment preferred.
  • Excellent computer skills (Apple Operating System, Google Chrome search engine, Gmail are preferred).
  • Stellar written and verbal communication skills, including a high comfort level in speaking with the referring client, claimants, and/or physician.
  • Ability to maintain focus and attention to detail in a fast-paced environment.
  • Ability to manage multiple tasks and quickly changing priorities.
  • Excellent organizational skills.
Benefits
  • medical, dental, and vision coverage for you and your family
  • voluntary life insurance options for you, your spouse, and your children
  • other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
  • basic life insurance, short-term disability, and long-term disability coverage at no cost
  • generous paid time off policy
  • 401k plan with a company match
  • Apple equipment and a media stipend for remote workspace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
written communicationverbal communicationattention to detailorganizational skillsability to manage multiple tasksability to adapt to changing priorities