Customer Service Representative
Dane Street
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Intake new cases and review/verify information and requests.
- Draft cases by entering information into the Dane Street system, AccessDS.
- Work with client on any information missing pertinent to processing claim.
- Sort, organize, and create medical document listing - if required by client, and in line with specific special handling.
- Assign/schedule new cases to physicians for review with the appropriate physician.
- Monitor, process, and track cases to ensure we meet deadlines.
- Update clients frequently on cases in progress.
Requirements
- An Associate’s Degree is preferred.
- Business experience in a healthcare and/or insurance setting is preferred.
- Present exceptional communication skills with a clear understanding of company business lines.
- The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
- Computer literacy and typing skills are essential.
Benefits
- medical, dental, and vision coverage for you and your family.
- voluntary life insurance options for you, your spouse, and your children.
- other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
- basic life insurance, short-term disability, and long-term disability coverage at no cost.
- generous paid time off policy ensures you have time to relax and recharge.
- 401k plan with a company match helps you plan for your future.
- Apple equipment and a media stipend are provided for remote workspace.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementdata entrymedical documentationcritical thinkingtime managementtyping skills
Soft Skills
communication skillsorganizational skills
Certifications
Associate’s Degree