Executive Assistant
Egon Zehnder
Disability Operations Supervisor
Dane Street
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and manage the day-to-day operations of the disability claims team.
- Supervise daily operations including case assignments and performance management.
- Oversee scheduling, quality assurance, and administrative functions; ensure all intakes are addressed promptly.
- Train, mentor, and develop team members to achieve individual and team goals.
- Drive client satisfaction by ensuring inquiries and communications are addressed timely.
- Monitor and assess team performance against established KPIs and metrics.
- Identify areas for process improvement and implement action plans.
- Collaborate with other departments to enhance operational efficiencies.
- Maintain accurate records and documentation for company policy and regulatory standards.
- Prepare reports on team performance and present findings to management.
- Perform other duties as assigned.
Requirements
- Experience in a Disability Group Insurance setting preferred.
- Background in Long Term / Short Term Disability Claims advantageous.
- Business experience in a healthcare and/or insurance setting preferred.
- Prior experience with disability claims processing highly desirable.
- Strong leadership and communication skills required.
- Demonstrated ability to analyze data, solve problems, and make decisions effectively.
- Proficiency in using relevant software applications and systems is essential.
- Must maintain a reliable internet connection for remote work.
- An Associate’s Degree or Bachelor’s Degree is preferred.
