Disability Operations Supervisor
Dane Street
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes.
- This includes case assignments and performance management.
- Oversight of the scheduling, quality assurance and/or admin functions.
- Train, mentor, and develop team members to achieve individual and team goals.
- Drive client satisfaction by ensuring all client inquiries and communications are addressed timely.
- Monitor and assess team performance against established KPIs and metrics.
- Identify areas for process improvement and implement action plans.
- Collaborate with other departments to enhance operational efficiencies.
- Maintain accurate records and documentation as required by company policy and regulatory standards.
- Prepare reports on team performance and present to management.
- Other duties as assigned.
Requirements
- Experience in a Disability Group Insurance setting is preferred.
- Background in Long Term / Short Term Disability Claims is advantageous.
- Strong leadership and communication skills are required.
- Demonstrated ability to analyze data, solve problems, and make decisions effectively.
- Proficiency in using relevant software applications and systems is essential.
- An Associate’s Degree or Bachelor’s Degree is preferred.
- Business experience in a healthcare and/or insurance setting is preferred.
- Prior experience with disability claims processing is highly desirable.
Benefits
- Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
disability claims processingdata analysisproblem solvingdecision making
Soft skills
leadershipcommunicationmentoringteam developmentclient satisfaction
Certifications
Associate’s DegreeBachelor’s Degree