Customer Success Team Lead, Enterprise

Dandy

Customer Success Team Lead overseeing Enterprise Segment Client Success Partner team at Dandy. Fostering high-performance culture, driving retention, and developing team performance.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing high-performing teams within customer success, with a strong focus on performance metrics, customer retention, and strategic account management. Proficient in utilizing Salesforce and fostering a collaborative, customer-centric culture.

Highest-signal resume keywords

Team LeadershipCustomer Success ManagementPerformance Metrics MonitoringSalesforce ProficiencyStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementKPI MonitoringCustomer Retention StrategiesPerformance ImprovementMentorship

Soft Skills

Excellent CommunicationRelationship BuildingOrganizational SkillsCollaborationProblem-Solving

Tools & Technologies

Salesforce

Industry Keywords

Dental IndustryHealthcare TechnologyClient SuccessEnterprise CustomersStrategic DSO Customers

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Client Success Partners supporting enterprise and strategic DSO customers
Set clear performance expectations, monitor KPIs, and provide ongoing feedback and mentorship
Foster a high-performance, customer-centric culture focused on accountability and continuous improvement
Oversee the health and performance of child accounts across enterprise customers
Support escalated customer interactions and serve as a senior point of contact for critical issues
Drive retention and expansion across enterprise child accounts
Monitor team and account-level performance metrics, identifying trends and risks

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, or a related field
3–5+ years of experience in customer success, account management, or a client-facing role, with at least 1–2 years in a leadership capacity. Experience in the dental industry or healthcare technology is a plus
Proven ability to lead and develop high-performing teams
Excellent verbal and written communication skills
Strong ability to build rapport and trust with stakeholders
Strategic thinker with a proactive, solution-oriented mindset
Comfortable using tools such as Salesforce to drive decisions
Highly organized with the ability to manage competing priorities
Collaborative leader who thrives in cross-functional environments

Benefits

Comp & perks

Competitive salary and benefits package
Opportunity to work with a dynamic and innovative team in a rapidly growing industry
Professional development and growth opportunities
A collaborative and supportive work environment
The chance to make a significant impact on the success of our enterprise clients