Account Manager – Practice Success

Dandy

Account Manager for SMB dental practices focusing on retention through proactive engagement and data-driven outreach. Collaborating with cross-functional teams to enhance customer satisfaction and experience

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $82,500 per yearWebsite

About the role

Key responsibilities & impact

Manage a large portfolio of single-location practices
Drive retention, product adoption, and customer satisfaction through data-driven outreach
Use dashboards, reports, and alerts to identify at-risk accounts
Execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness
Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement
Drive activation of new doctors and promote additional scanners or product expansions
Build rapport with practice managers and key stakeholders
Deliver high-quality service with speed, attention to detail, and efficiency
Maintain accurate, detailed account notes and documentation for full visibility across teams
Participate in team experiments to improve retention, operational workflows, and engagement tactics

Requirements

What you’ll need

1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success
Experience in SaaS/healthcare vertical, dental industry experience a plus
Proven ability to manage a high-volume portfolio
Experience using Case Queues, or CRM dashboards
Strong written and verbal communication skills
High degree of organization, follow-through, and accountability
Curious, proactive, and energized by fast-paced, evolving environments
Passionate about improving customer experience

Benefits

Comp & perks

Healthcare
Dental
Mental health support
Parental planning resources
Retirement savings options
Generous paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data-driven outreachcustomer satisfactionaccount managementcustomer onboardingcustomer successhigh-volume portfolio managementSaaSCRM dashboardscase queues

Soft Skills

communication skillsorganizationfollow-throughaccountabilitycuriosityproactivityadaptabilityattention to detailefficiencyrapport building