Dandy

IT Manager

Dandy

full-time

Posted on:

Location Type: Hybrid

Location: Cairo • 🇪🇬 Egypt

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Salary

💰 EGP 1,100,000 - EGP 1,400,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudDNSMacOSTCP/IP

About the role

  • Spearhead the recruitment, hiring, and onboarding of a new, high-caliber IT support team for the Cairo office.
  • Lead, mentor, and develop the local IT team, fostering a culture of high performance, collaboration, and continuous improvement.
  • Oversee all local IT operations, including infrastructure (network, servers), end-user computing, and service desk support, ensuring high availability and reliability.
  • Act as the primary IT business partner for Cairo leadership, understanding local needs and translating them into effective technical solutions.
  • Manage the full lifecycle of IT assets for the Cairo office, including procurement, deployment, maintenance, and decommissioning.
  • Develop and implement local IT policies, procedures, and best practices in alignment with global IT strategy and security standards.
  • Manage local vendor relationships (e.g., ISPs, hardware/software suppliers) to ensure service levels and cost-effectiveness.
  • Lead local IT projects from initiation to completion, managing timelines, resources, and stakeholder communication.
  • Oversee the management of user accounts and access controls, including Active Directory, Google Workspace, and other authentication mechanisms.
  • Provide hands-on technical support and troubleshooting for complex, escalated issues (acting as a "player-coach").
  • Ensure all IT systems are monitored for performance and security, and lead incident response efforts for the Cairo office.
  • Manage and participate in the on-call rotation for after-hours support and incident response.

Requirements

  • 5-7+ years of progressive experience in an IT role, with a strong technical background.
  • Proven experience in a leadership role (e.g., Team Lead, Senior Systems Administrator, or IT Manager), with demonstrated experience managing and mentoring technical staff.
  • Strong technical knowledge of network protocols (TCP/IP, DNS, DHCP, VPN, VLANs), Microsoft Windows Server, and Active Directory.
  • Broad experience with Windows and macOS operating systems, hardware, and deployment.
  • Familiarity with managing cloud environments like Google Workspace.
  • Excellent stakeholder management skills with the ability to communicate technical concepts to non-technical audiences.
  • Strong project management, problem-solving, and analytical skills.
  • Ability to work independently, manage competing priorities, and lead a team in a fast-paced environment.
  • On-site presence in the Cairo office is required.
Benefits
  • healthcare
  • dental
  • mental health support
  • parental planning resources
  • retirement savings options
  • generous paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network protocolsTCP/IPDNSDHCPVPNVLANsMicrosoft Windows ServerActive DirectoryWindows operating systemmacOS operating system
Soft skills
leadershipmentoringstakeholder managementcommunicationproject managementproblem-solvinganalytical skillsindependenceprioritizationcollaboration