Senior Manager, Onboarding Strategy – Operations
Dandy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $138,500 - $167,900 per year
Job Level
Senior
About the role
- Oversee global training operations, including scheduling, session readiness, and multi-market scaling to reduce friction and accelerate speed to first order.
- Lead high-priority, cross-functional programs such as international launches, pre-training ops optimization, and enablement initiatives.
- Analyze operational and training metrics to identify gaps and recommend improvements that drive faster activation and training effectiveness.
- Ensure training content drives desired behaviors and outcomes; maintain governance, quality, and global-readiness standards.
- Map, optimize, and standardize workflows, SOPs, and repeatable systems to support consistent global execution.
- Collaborate with Sales, BizSys, RevOps, Product, and other stakeholders to ensure operational readiness and seamless customer onboarding.
Requirements
- 8+ years in Strategy & Operations, Business Operations, or Management Consulting role, preferably within a Customer Experience (CX) or Customer Success (CS) organization in a high-growth technology environment.
- Proven ability to design and operationalize scalable systems that improve efficiency, reduce friction, and enable global teams.
- Track record managing complex, cross-functional programs from conception to flawless execution.
- Experience managing and scaling teams, with ability to mentor and develop operational and enablement staff.
- Data-driven: experience defining KPIs, analyzing metrics, and making recommendations to improve training, content, or operational outcomes.
- Exceptional communication skills: able to simplify complex concepts, influence stakeholders, and drive alignment across teams.
- Strong operational and analytical thinking; skilled at process design, improvement, and standardization.
- Comfortable in fast-paced, ambiguous environments, balancing multiple priorities.
Benefits
- healthcare
- dental
- mental health support
- parental planning resources
- retirement savings options
- generous paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisKPI definitionprocess designworkflow optimizationSOP standardizationtraining effectivenessoperational readinessprogram managementscalable systems designtraining content governance
Soft skills
communicationinfluencingmentoringanalytical thinkingoperational thinkingcollaborationproblem-solvingadaptabilityleadershipalignment driving