DanAid

Head of Communications

DanAid

full-time

Posted on:

Location Type: Hybrid

Location: Jakarta Selatan • Indonesia

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Job Level

Lead

About the role

  • Develop and execute DANA’s integrated communications strategy across corporate, social, internal, and partnership communications to enhance brand’s trust and reputation.
  • Define team structure, goals, KPIs, and operating cadence to ensure high-quality execution and measurable impact.
  • Oversee all communication activities, including corporate communications, social communications, community building, internal communications, and strategic partnership functions.
  • Act as senior communications advisor to leadership and cross-functional stakeholders.
  • Lead corporate narrative development, positioning DANA as a trusted and innovative fintech leader.
  • Ensure consistent messaging and corporate branding across all communication channels.
  • Oversee media relations strategy, including press engagement, spokesperson preparation, and press materials (press releases, Q&As, media kits).
  • Manage reputation monitoring, issue management, and crisis communications planning and execution.
  • Build and maintain relationships with media outlets, key opinion leaders, shareholders, stakeholders, and partners.
  • Set strategy for DANA’s social media communications (corporate channel) — ensuring tone, consistency, and community engagement.
  • Oversee content planning and real-time social listening and response, including escalations and sensitive topics.
  • Partner with Marketing/Brand teams to align select messaging for corporate channel distribution and rollouts.
  • Handle conventional and social media crisis and issue management, including developing and implementing communication plans.
  • Partner with Customer Service teams to strategize, align, and execute high profile users complaints/issues to minimize PR issues.
  • Lead communications support for strategic partnerships (BicaraDANA and corporate partnerships). Lead announcement strategy (story angles, press, social, exec messaging), ensuring partner alignment and brand integrity.
  • Lead strategic corporate flagship events to enhance DANA’s brand equity in the industry. Lead Community Building initiatives with ecosystem partners such as users, techies and merchant communities.
  • Build and execute internal comms strategy to strengthen employee engagement and alignment with company mission, business priorities and company culture.
  • Deliver consistent leadership communications (Town Halls, Monday Demo, internal announcements, crisis internal comms).
  • Support HR and leadership teams in building culture narratives and change communication efforts.
  • Work closely with Government Relations, CEO Office, Legal, Compliance, Risk, HR, Marketing, Product, and Business teams. Ensure communications are compliant, accurate, and aligned with regulatory expectations.
  • Lead, mentor, and build a high-performance data driven team; manage external agencies (PR, social, creative, monitoring).

Requirements

  • Bachelor's degree in Communications, Public Relations, or related field
  • Master’s Degree in Marketing or Communications is a plus
  • 10-15 years of experience in corporate communications or public relations, preferably in the FinTech or technology industry.
  • Proven track record of developing and executing successful communication strategies.
  • Strong leadership and management skills.
  • Excellent written and verbal communication skills in both English and Bahasa Indonesia.
  • Ability to work well under pressure and manage multiple projects simultaneously.
  • Highly experienced in conventional media and social media crisis and issue management.
  • Knowledge of digital marketing and social media platforms.
  • Strong networking and relationship-building skills.
Benefits
  • Professional development opportunities
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
corporate communicationspublic relationscommunication strategiesmedia relationscrisis communicationscontent planningsocial media managementreputation monitoringissue managementcommunity building
Soft skills
leadershipmanagementwritten communicationverbal communicationnetworkingrelationship-buildingproject managementstrategic thinkingteam buildingemployee engagement
Certifications
Bachelor's degree in CommunicationsBachelor's degree in Public RelationsMaster’s Degree in MarketingMaster’s Degree in Communications