Service Training, Customer Education Programs

Danaher Corporation

Service training manager enabling Beckman Coulter Diagnostics teams and customers across EMEA. Building scalable learning programs, digital pathways, and partner-led delivery.

Posted 9/3/2026full-timeRemote • 🇮🇹 ItalyMid-LevelSenior💰 €56,000 - €83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and leading Service Training and Customer Education programs, with a strong focus on developing scalable learning strategies and curricula. Proficient in project management and stakeholder engagement, ensuring alignment with business priorities and customer needs.

Highest-signal resume keywords

Training Program DesignProject ManagementStakeholder ManagementLearning Management Systems (LMS)Adult Learning Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentCurriculum DesignDigital Learning SolutionsBlended LearningService Enablement

Soft Skills

Strong Communication SkillsCollaborationStrategic Planning

Tools & Technologies

Learning Management Systems (LMS)Digital Learning Platforms

Certifications & Qualifications

Certification in Learning & DevelopmentChange Management CertificationProject Management Certification

Industry Keywords

HealthcareDiagnosticsMedical DevicesLife SciencesRegulated Industry

About the role

Key responsibilities & impact

Design and lead Service Training and Customer Education programs across the EMEA region
Develop scalable learning strategies, curricula, and learning pathways covering technical and professional capabilities
Drive adoption of digital, blended, and on-demand learning solutions
Ensure training and education programs align with business priorities, customer needs, and service objectives
Coordinate training delivery through internal and external partners, trainers, and subject matter experts
Report to the Senior Director, Service Transformation Office EMEA
Work closely with Regional Service Leaders, Global Training Teams, Marketing, and external learning partners
Support training programs, workshops, team meetings, strategic planning sessions, and other business-critical activities through occasional in-person presence and travel

Requirements

What you’ll need

Bachelor's degree in Business, Education, Learning & Development, Engineering, or a related field
Minimum 5 years of experience in Training, Learning & Development, Customer Education, Service Enablement, or a related function
Experience designing and managing training programs across multiple countries and stakeholders
Proven project management and stakeholder management skills
Strong written and verbal communication skills in English
Experience in Healthcare, Diagnostics, Medical Devices, Life Sciences, or another regulated industry (plus)
Experience with Learning Management Systems (LMS) and digital learning platforms (plus)
Knowledge of adult learning principles and modern learning methodologies (plus)
Certification in Learning & Development, Change Management, or Project Management (plus)

Benefits

Comp & perks

Enhanced pension plan contributions
Ticket Restaurant
Supplementary health insurance (assicurazione integrativa)
Fully remote work within the EMEA region
Occasional travel and in-person sessions as needed