Senior Customer Technical Support Specialist, Lab Automation – 3rd Shift

Danaher Corporation

Senior technical support specialist resolving hardware and software issues for Beckman Coulter’s clinical diagnostics lab automation customers. Providing 24/7 remote phone and email support.

Posted 8/26/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $31 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Lab Automation products, effectively resolving hardware and software issues while ensuring compliance with quality standards. Strong communication skills are essential for articulating solutions and providing customer service in a 24/7 support environment.

Highest-signal resume keywords

Technical SupportLab AutomationTroubleshooting ExperienceCustomer ServiceBachelor's Degree in Biology or Medical Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHardware Issue ResolutionSoftware Issue ResolutionAssay SupportTraining Support

Soft Skills

Communication SkillsProblem-SolvingQuality Standards Compliance

Tools & Technologies

DxAPower ExpressPower ProcessorAloquoterPowerlinkAutomateIntelliserve

Industry Keywords

Medical TechnologyClinical LaboratoryLab AutomationCustomer Support24/7 Support Environment

About the role

Key responsibilities & impact

Provide technical support to customers by telephone, email, video conference, and other communication methods
Provide resolutions to hardware, software, assay, and training-related calls
Independently resolve complex and routine issues on the Lab Automation product line
Distinguish between hardware and software issues
Resolve customer issues over the phone or dispatch the appropriate resource
Use soft skills and maintain quality standards to ensure compliance
Provide regularly scheduled on-call coverage after completing training
Work Wednesday through Saturday, four 10-hour days, during 3rd Shift hours of 4:30 PM ET to 3:00 AM ET the following day
Support Beckman Coulter's existing customer base in a 24/7 support environment

Requirements

What you’ll need

Bachelor's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist
3+ years of lab or field experience
Ability to clearly articulate and provide directions over the phone or via email
Must be available for regularly scheduled on-call coverage after successfully completing the training period
Previous troubleshooting experience on the DxA, Power Express, Power Processor, Aloquoter, Powerlink, Automate, and Intelliserve would be a plus
Previous experience in a medical technology call center or medical laboratory, specifically Lab Automation, would be a plus
Bachelor’s degree and experience in a Customer Service environment would be a plus

Benefits

Comp & perks

Comprehensive benefit programs
Paid time off
Medical, dental, and vision insurance
401(k)
Bonus/incentive pay
Flexible, remote working arrangements for eligible roles
Remote work from home