Service Team Lead

Danaher Corporation

Technischer Service-Teamleiter bei Leica Biosystems, einem Krebsdiagnostikunternehmen. Führung von 16 Servicetechnikern sowie Steuerung von Kundenservice, KPIs und Prozessverbesserungen in Deutschland.

Posted 8/15/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and mentoring service teams while driving operational efficiency and customer satisfaction. Proficient in utilizing KPIs and Danaher Business System tools for continuous improvement and effective service management.

Highest-signal resume keywords

Leadership ExperienceService KPI ImplementationCustomer Satisfaction ImprovementFluent GermanSFDC Reporting Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CoachingMentoringCommunication

Tools & Technologies

Danaher Business System ToolsSFDC Reporting

Industry Keywords

Service ManagementPreventive MaintenanceTroubleshootingRevenue Utilization TargetsKaizen Events

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Lead, manage, coach and mentor the service team in the assigned region
Manage, coach, mentor and support a team of approximately 16 service technicians
Conduct customer visits
Support field technicians with preventive maintenance, repairs, troubleshooting, phone support and upgrades
Achieve revenue utilization targets and annually defined KPIs
Ensure the use of relevant Danaher Business System tools for process improvement
Further develop robust daily management and participate in Kaizen events
Apply problem-solving processes to implement root-cause and corrective actions
Promote the service business, employee effectiveness and efficiency, and professional development

Requirements

What you’ll need

Proven experience or ability to work in a leadership role
Commercial drive to run the service operation profitably
Proven success in using and implementing service KPIs
Ability to drive and improve customer satisfaction
Ability to prioritize the team's workload to maximize efficiency
Fluent German with strong communication skills
Good written and spoken English
Knowledge of SFDC reporting and tools is an advantage

Benefits

Comp & perks

Fully remote / work from home
Flexible, remote-capable work models
Rewarding career opportunities regardless of work arrangement
Professional development opportunities