Senior Field Service Engineer – Flow Cytometry

Danaher Corporation

Senior Field Service Engineer servicing a range of medical diagnostic equipment across East London. Support and maintain devices while promoting customer retention in the healthcare sector.

Posted 7/28/2026full-timeRemote • 🇿🇦 South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical and analytical abilities in servicing and maintaining medical diagnostic equipment, with a focus on customer retention and effective communication. Possesses a solid foundation in electronics and instrumentation, complemented by experience in troubleshooting and problem-solving within the life sciences domain.

Highest-signal resume keywords

Bachelor Of Technology In ElectronicsInstrumentation QualificationExperience With Test EquipmentKnowledge Of ISO And Quality Management SystemsAnalytical And Problem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Diagnostic Equipment MaintenanceTroubleshooting PrinciplesComputer Hardware UnderstandingInterfacing And ICT NetworkingTest Equipment Proficiency

Soft Skills

Effective Communication SkillsTime ManagementTeamworkCustomer Relationship ManagementPersonal Organization

Tools & Technologies

DVMOscilloscopesPressure MetersLaser Test Equipment

Certifications & Qualifications

Bio-Medical Technologist DiplomaValid PassportDriver's License

Industry Keywords

Life SciencesQuality Management SystemsCustomer RetentionService Department Policies

About the role

Key responsibilities & impact

To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures.
Demonstrate accountability for analyzers assigned to as preferred engineer.
Possess sound administrative skills to complete all required tasks within the allocated timeframe.
Adhere to all service department policies and procedures.
Promote the company with customers and play an active role in customer retention initiatives.
Possess a sound analytical and technical ability to assess and deal with difficult analyzer problems.
Willingness to be part of an active call roster / standby, Overtime and ability to Travel locally and internationally.
Possess sound communication skills to address issues effectively with internal and external customers.
Determine, recommend, and implement solutions to customer software and hardware-related requests.
Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments.
Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments.
Responsible for escalation support to Field Service Supervisors.

Requirements

What you’ll need

Bachelor of Technology in Electronics, N6 Electronics, Instrumentation qualification essential and/ Bio-medical technologist diploma or an equivalent qualification.
Understanding computer hardware and composition and being computer literate.
Knowledge of ISO, Quality Management Systems.
Experience with test equipment such as DVM, Oscilloscopes, pressure meters and laser test equipment.
Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives; ability to work in team environment.
Be in possession of a valid passport and drivers licenses.
Effective time management and personal organization.
Previous experience in: Knowledge and experience with Life Sciences & diagnostic troubleshooting principles will be an advantage.
Knowledge and working experience of interfacing and ICT networking will be an advantage.
Analytical / problem solving skills: able to analyze and understand complex issues and consequently develop plans to capture opportunities, avoid business and customer losses and to visualize customer disengagement trends to escalate to appropriate channels for follow up and resolution.

Benefits

Comp & perks

Paid time off (Annual Leave)
Medical
Pension
Car Allowance
Vehicle insurance
Group Life
Scholar
Employee Bursaries