Senior Director, Field Technical Service

Danaher Corporation

Senior Director leading North American Field Technical Service for Beckman Coulter Diagnostics. Responsible for service operations and organizational growth across various states.

Posted 7/30/2026full-timeRemote • Dallas • California, Colorado, Illinois, Massachusetts, Texas • 🇺🇸 United StatesSenior💰 $230,000 - $290,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing strategic goals and objectives for service business, managing P&L, and driving revenue growth in the medical diagnostic industry. Proven ability to lead complex service organizations and coordinate customer support strategies effectively.

Highest-signal resume keywords

P&L ManagementRevenue Growth ObjectivesField Customer SupportService ContractingLeadership Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic PlanningResource AllocationCustomer Support StrategiesService Business ReviewsComplex Service Organization Management

Soft Skills

CollaborationCommunicationProblem-Solving

Certifications & Qualifications

Bachelor of Science in EngineeringMaster’s DegreeDoctoral Degree

Industry Keywords

Medical Diagnostic IndustryService BusinessCustomer Issues ResolutionMulti-Level Leadership Teams

About the role

Key responsibilities & impact

Develop strategic goals and objectives that meet the needs of Commercial Business and customers.
Own and develop service business P&L, allocate resources as required for cost-effective results, and work alongside finance counterparts to ensure success.
Develop and manage revenue growth objectives for areas and territories.
Implement appropriate customer support strategies, and partner with sales to develop tactical and strategic agreements with customers.
Prepare and manage the delivery of Service Business Reviews for key customer accounts on predetermined frequency.
Responsible for the coordination center which acts as the command center of field service, ensuring resolution of customer issues and attaining a cost-effective business approach.
Participate in corporate strategic and tactical planning processes for service.

Requirements

What you’ll need

Bachelor of Science in Engineering, Biomedical, or related field with 20+ years of experience OR Master’s/Doctoral degree with 18+ years of experience
Proven experience leading complex service organizations, including the management and development of multi-level leadership teams.
Working knowledge of Field Customer Support, Service Contracting, and all its related subfields
Knowledge of the medical diagnostic industry

Benefits

Comp & perks

Paid time off
Medical/dental/vision insurance
401(k)