Field Service Engineer

Danaher Corporation

Field Service Engineer at Molecular Devices responsible for installation, maintenance, and repair of complex instruments. Collaborating with global teams and ensuring high-quality customer service in the JAPAC region.

Posted 7/1/2026full-timeRemote • 🇭🇰 Hong KongMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Perform installation, maintenance, repair, and troubleshooting of Molecular Devices instruments and automation systems
Deliver high-quality, customer-focused service by following standard processes and service planning tools to minimize response time and equipment downtime
Ensure compliance with standard service procedures by accurately managing and submitting service reports, expense reports, and spare parts records
Collaborate with Technical Support, Product Support, Sales, Application Scientists, and channel partners to drive product improvement, successful demonstrations, and service revenue growth
Build strong relationships with customers and partners in Hong Kong and Macau, promote service offerings (Service Plans, Compliance, and Time-and-Materials), and support business expansion through frequent travel (approximately 25–50%)

Requirements

What you’ll need

A minimum of five years of experience as a Field Service Engineer supporting high-end, complex instruments
Strong understanding of service operations, including service processes, resource planning, and cross-functional collaboration
Proven experience working with or managing channel partners, distributors, or third-party service providers to support service delivery and drive business growth
Knowledge of life science applications, including experience with biological samples, assays, and instrument maintenance
Proficiency in basic computer applications (Microsoft Word, Excel, and PowerPoint), along with strong communication skills in English and Chinese; experience with Windows SQL and automation or imaging systems is a plus

Benefits

Comp & perks

Comprehensive, competitive benefit programs
Health care program
Paid time off
Flexible, remote working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

InstallationMaintenanceTroubleshootingService ReportingResource PlanningBiological Samples HandlingAssay ExperienceWindows SQLAutomation SystemsImaging Systems

Soft Skills

Customer Relationship BuildingCommunication Skills