Senior Customer Technical Support Specialist, 1st Shift

Danaher Corporation

Senior Customer Technical Support Specialist providing diagnostic solutions at Beckman Coulter. Responsible for advanced technical support and customer interaction via remote diagnostics and field support.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $31 - $41 per hourWebsite

About the role

Key responsibilities & impact

Field customer calls to facilitate a 24/7 support function and resolve hardware, software, assay and training-related issues of Beckman Coulter’s existing customer base using the most cost-effective solution through telephone and other forms of communication (i.e. email, video conference, etc.)
Utilize remote diagnostics to proactively monitor instruments against potential issues
Act as a flexible resource to help fill workload or process gaps and triage general, moderate and complex inquiries across all Beckman Coulter functions, assigning calls to field service when unable to resolve over the phone
Collect and analyze data and classify complaints according to FDA requirements
Capture and document all aspects of the customer interaction into CRM database

Requirements

What you’ll need

Associate, vocational or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
3+ years of industry-related experience with Beckman Coulter chemistry and immunoassay instrumentation
Experience with Beckman Coulter's Chemistry and Immunoassay instruments (i.e. AU 8-series; DxC700AU; DxC500AU; Access; DxI; DxI 9000)
Ability to clearly articulate and provide direction over the phone
Willing to work one weekend each month and rotating on-call shift duty

Benefits

Comp & perks

Paid time off
Medical/dental/vision insurance
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

remote diagnosticsdata analysisCRM database managementhardware troubleshootingsoftware troubleshootingassay troubleshootingcustomer supportproblem resolutioninstrumentationclinical lab science

Soft Skills

communicationarticulationflexibilitycustomer interactiontriageteam collaborationproblem-solvingadaptabilitydirection providingworkload management