Senior Customer Technical Support Specialist, 2nd Shift

Danaher Corporation

Senior Customer Technical Support Specialist providing remote technical support for Beckman Coulter Diagnostics. Resolving customer issues via phone and other communication methods in a 24/7 support environment.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $33 - $40 per hourWebsite

About the role

Key responsibilities & impact

Provide technical support to customers through phone and other forms of communication
Resolve Hardware, Software, Assay and Training issues from existing customers
Distinguish between hardware, reagent, and software issues for customer resolution
Mentor and provide peer assistance for routine troubleshooting

Requirements

What you’ll need

Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
3+ years of lab or field experience required
Ability to clearly articulate and provide directions over the phone or via email
Previous troubleshooting experience on electromechanical instrumentation (plus)
Previous experience in a medical technology call center or medical laboratory (plus)
Experience in a Customer Service environment

Benefits

Comp & perks

Medical/dental/vision insurance
Paid time off
401(k)
Flexible remote working arrangements
Comprehensive benefit programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware supportsoftware supportassay supportelectromechanical instrumentationtechnical supportcustomer resolutionbiomedical engineeringclinical lab sciencebiology

Soft Skills

communicationmentoringarticulationcustomer servicepeer assistance

Certifications

Associate degreevocational degree