Senior Customer Technical Support Specialist, 3rd Shift

Danaher Corporation

Senior Customer Technical Support Specialist providing remote support in diagnostics. Handling customer inquiries and resolving complex issues related to Chemistry & Immunoassay instruments.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $31 - $41 per hourWebsite

About the role

Key responsibilities & impact

Field customer calls to facilitate a 24/7 support function and resolve hardware, software, assay and training-related issues
Utilize remote diagnostics to proactively monitor instruments against potential issues
Act as a flexible resource to help fill workload or process gaps and triage general, moderate and complex inquiries
Collect and analyze data and classify complaints according to FDA requirements
Capture and document all aspects of customer interaction into CRM database

Requirements

What you’ll need

Associate, vocational or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
3+ years of industry-related experience with Beckman Coulter Clinical Chemistry and Immunoassay Instrumentations
Ability to clearly articulate and provide direction over the phone
Experience with Beckman Coulter's Chemistry and Immunoassay instruments (i.e. AU 8-series; DxC700AU; DxC500AU; Access; DxI; DxI 9000)
Willing to work two (2) major holidays and one (1) minor holiday each year

Benefits

Comp & perks

Paid time off
Medical/dental/vision insurance
401(k) matching
Flexible work arrangements
Bonus/incentive pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

remote diagnosticsdata analysiscomplaint classificationcustomer interaction documentation

Soft Skills

communicationflexibilityproblem-solving

Certifications

Associate degreevocational degree