Senior Customer Technical Support Specialist

Danaher Corporation

Senior Customer Technical Support Specialist at Beckman Coulter Diagnostics providing phone and email support. Resolving lab technical issues and collaborating with the Customer Technical Support Organization team.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $31 - $41 per hourWebsite

About the role

Key responsibilities & impact

Provide technical support to customers through telephone and other communication methods (i.e. email, video conferencing)
Independently resolve complex and routine issues on the microbiology product line
Distinguish between hardware, reagent, and software issues
Maintain quality standards to ensure compliance
Report to the Customer Technical Support Supervisor and collaborate with the Customer Technical Support Organization (CTSO) Team

Requirements

What you’ll need

Bachelor's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist
3+ years of lab or field experience required
Ability to clearly articulate and provide directions over the phone or via email
MUST BE available to work weekend recurring basis
Previous troubleshooting experience on the autoSCAN-4, DxM WalkAway, Copan WASP, Copan WASPLab, or LabPro is a plus
Previous experience in a medical technology call center, or experience in medical laboratory, specifically Microbiology is a plus

Benefits

Comp & perks

Paid time off
Medical/dental/vision insurance
401(k)
Bonus/incentive pay
Flexible remote working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportmicrobiologyquality standardsissue resolutionhardware diagnosticsreagent analysissoftware diagnosticscommunication methodscustomer support

Soft Skills

articulationcollaborationindependenceproblem-solvingcustomer serviceclear communicationteamworkadaptabilityattention to detailtime management

Certifications

Bachelor's degree in biologyBachelor's degree in medical technologyBachelor's degree in medical laboratory technologyBachelor's degree in clinical laboratory science