QA Customer Operations Manager

Danaher Corporation

QA Customer Operations Manager responsible for driving Quality initiatives at Cytiva. Collaborating with customer leaders to ensure timely responses and continuous Quality improvements.

Posted 5/4/2026full-timeLogan • Massachusetts, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $92,500 - $162,000 per yearWebsite

About the role

Key responsibilities & impact

Maintain frequent touchpoints with customer leaders to drive continuous Quality improvements
Collaborate closely with the Global Strategic Account Director to align Quality strategies with Commercial goals
Partner with stakeholders in the complaint‑handling process
Prepare and deliver Quality insights for customer business reviews
Review Quality business metrics and dashboards to ensure accuracy and compliance

Requirements

What you’ll need

Bachelor’s degree or higher in Life Sciences, Quality, or a related technical discipline
5 or more years of experience in Quality or Regulatory functions within the biotech, pharmaceutical, or life-sciences industry
Proficiency with Quality Management Systems (QMS)
Customer-facing experience with fluent English (written/verbal)
Ability to support and collaborate with global teams and customers
Ability to travel up to 25%, including overnight travel

Benefits

Comp & perks

Health insurance
Medical/dental/vision insurance
Paid time off
401(k)
Bonus/incentive pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality Management SystemsQuality metricsQuality insightsRegulatory functions

Soft Skills

collaborationcustomer-facingcommunicationstakeholder engagement

Certifications

Bachelor’s degreeLife Sciences degreeQuality degree