Clinical Sales Specialist – Medical Applications
Danaher Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Effectively and strategically deliver best in class applications and support channel partners during project’s evaluation, demonstration of equipment and application training to ensure customer satisfaction
- Provide advice during sales negotiations and Support Account Managers in building appropriate configurations and solutions that meet customer needs and Leica’s standards
- Provide Application after-sales support by analyzing customer requests and addressing them to the relative departments and stakeholders (Service, Sales, Customer Service or Business Unit) as per the processes
- Proactively follow-up on the post sales requirements ensuring that customer experience meets or exceeds Leica’s standards
- Create product & application material to help the sales force to increase the confidence and knowledge on the products & application
- Keep Account Managers up to date on Leica products, solutions, and applications by providing continuous training
- Support the ideations and development programs to support and create new ways to succeed in the market sustainable
- Support Launch phases of new products both in early phase (Beta Test) or along NPI (New Product Introduction) with PMCF phase activities
- Collect customer feedback on new product requirements and/or future applications and provide consolidated information to the Product Managers
Requirements
- Scientific Educational Background
- 3 years’ minimum experience in a technical support role for a healthcare company, providing application support on high range of complex products and services
- Specific experience in Microsurgery and possibly in opthalmology is a plus
- Comfortability and confidence in communicating to customers of various levels of technical and clinical knowledge
- Strong customer focus and demonstrated capacity to detect customer needs and find out appropriate solutions
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application supporttechnical supportproduct trainingcustomer feedback analysisconfiguration solutionsproject evaluationdemonstration of equipmentnew product introductionbeta testingpost sales support
Soft skills
customer focuscommunicationproblem-solvingcollaborationtrainingstrategic thinkingadaptabilitycustomer satisfactioninterpersonal skillsproactive follow-up