Area Service Manager – West / Central
Danaher Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Illinois, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $170,000 per year
Job Level
Mid-LevelSenior
About the role
- Partner with the Americas Service Director to drive service strategy, optimize operational efficiency, develop personnel, and achieve business growth.
- Lead, mentor, and develop district managers and field engineers to deliver outstanding customer experiences and exceptional technical service.
- Own key field service processes including: operational improvement, daily management, help desk workflows, quality, and safety.
- Identify and solve complex operational challenges, leveraging cross-functional resources as needed.
- Set clear expectations, provide coaching, and drive service performance metrics to meet revenue, profitability, quality, and productivity targets.
- Use Danaher Business System (DBS) and data analysis tools and partner with Commercial Operations to improve forecasting accuracy, resource planning, and team performance.
- Serve as the escalation point for Field Service issues for customers and channel partners, ensuring timely and effective resolution.
Requirements
- Bachelor’s degree in engineering, life sciences, or related field OR 5+ years of relevant experience.
- 5+ years of people management experience - a manager of managers, including developing leaders.
- 5+ years managing a field service organization in a high-tech or life sciences environment.
- 5+ years experience leading customer-facing teams and managing customer relationships.
- Proven proficiency in Microsoft Office and data-driven decision making.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Bonus/incentive pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisoperational improvementhelp desk workflowsquality managementsafety managementforecasting accuracyresource planningservice performance metricscustomer experience managementtechnical service
Soft skills
leadershipmentoringcoachingproblem-solvingcommunicationteam developmentcustomer relationship managementoperational efficiencystrategic planningperformance management